Suraj Patnaik

1.Successfully managed and executed SailPoint IdentityIQ implementations and integrations for offshore clients, ensuring smooth process transitioning and adherence to project timelines.

2. Design and implemented enterprise level Identity & Access Management solutions.

3. Worked and proficient knowledge in Sailpoint.

4. Experienced in Identity Now, Identity Governance including configuration, customization and integration capabilities.

5. In-depth knowledge on Application onboarding process, Password policies, Access Request, Access Provisioning, Validation process, connectors(Delimited,AD,JDBC,Loop-back)

6. Knowledge of entitlements,IT & Business role and experience in implementing them.

7. Worked on Orphan Identity cleanup, correlation rule for large firms.

8. Worked on Polices and multilevel approvals as per the client’s requirement.

9. Hands on experience in Birthright provisioning (RBAC & Lifecycle Events).

10. Experience in application server like Tomcat.

11. Worked closely with business units, application team, infra- structure areas and vendors to identify and evaluate solution requirements

12. Participate in and provide consulting to project teams on architectural, design development, integration opportunities

Roles and responsibilities are same as per the previous organization due to team shift from British Telecom to Computacenter Pvt Ltd

1.Collaborated with stakeholders to gather requirements, design IAM solutions, and oversee implementation strategies.

2. Lead analyst for process transitioning from UK to India.

3.Test use case and performs testing etc.

4.Explore new IAM technologies with the help of offshore clients.
4.Prepared technical documents(SOP's) using test cases with correct understandings.

5.Coach and Train different process updates with in the team as an whenever required.

3.Set password policies , provisioned access requests

4.Knowledge in Sailpoint IAM solution tool and experience deploying IAM solutions.

5. Worked on change request as per the client requirement.

6. Worked closely with development team and made changes as per the requirement

7.Experience knowledge in the technologies like Active Directory and concepts like SAML, SSO.

8. Provisioned singleton access requests and bulk access requests.

9. Worked on Add, Amendment and Delete access as per the roles and requirements

10. Manage tickets and logs through Bridge clarify and Autofix tools.

11. Conduct Training sessions for new joiners and entrants

12. Handle issues of end users. Perform technical troubleshooting on VPN connection issue, installations of software through SCCM, MS-Office.

13. migration of laptop from EE to BT webtops and various windows troubleshooting's

14. Management Records

Quality and Process Management: -

• Troubleshooting and resolving access management and provisioning workflow errors.

• Execute and track security process related activities including user ID management.

• Manage strategy and roadmap implementation for access management platform to

Develop, maintain & execute standard operating procedure (SOP) for all identity management.

Perform detailed Root Cause Analysis for the detractors and passives received for the desk.

• People management with in the team members.

Continuous Improvement (CI): -

• Analysis of ticket data for trends, patterns, and issues to prevent reoccurrence.

• Manage and monitor ticket misroutes.

• Maintain incidents in database to ensure data integrity.

• Collaborate and work within the team to ensure that the performance of the team achieves the defined performance targets and KPIs.

• Conduct refreshers whenever required on process updates in the CI huddles.

1. Support Engineer Roles and Responsibilities:

Basic IT troubleshoots
3.Installation of applications

4.Catch and dispatch of cases to concerned departments

Maintenance Engineer Roles and Responsibility:

1.Maintenance of forging machines 2.Maintained weekly and monthly report

3.Prepare weekly and monthly reports

4.Handle emergency breakdowns

5.Planning workforce and shift incharge