Summary
Overview
Work History
Education
Skills
Interests
SHORT ABOUT ME
Timeline
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Suraj Pratap Singh

Team Lead
Lediyari, Koraon

Summary

I am a dedicated and results-oriented Team Lead – Last Mile Operations at Delhivery Ltd, with hands-on experience in managing logistics operations, leading delivery teams, and ensuring efficient last-mile execution. During the sale season, I successfully led the AOR in coordination with my manager by providing accurate hourly performance and metrics reports, resolving operational issues faced by the team, and ensuring smooth execution of sales operations. I also prepared detailed PPT presentations covering each Dispatch Center’s performance report and 5S maintenance report. I specialize in coordinating daily operations, monitoring team performance, optimizing delivery routes, and maintaining high standards of service quality and customer satisfaction. With strong leadership, problem-solving, and communication skills, I am committed to improving operational efficiency, achieving performance targets, and contributing to organizational success in fast-paced logistics environments.

Overview

3
3
Languages
2
2
years of professional experience

Work History

Team Lead

Delhivery
Koraon, Prayagraj
05.2024 - Current
  • Led daily operations, ensuring smooth workflow and adherence to safety protocols.
  • Managed route planning, rider allocation, attendance, and shift scheduling for smooth daily operations.
  • Prepared daily, weekly, and monthly MIS reports, operational dashboards, and performance presentations for management.
  • Trained and mentored team members on process improvements and operational efficiency.
  • Implemented logistics solutions to enhance delivery timelines and customer satisfaction.
  • Coordinated cross-functional teams to streamline supply chain processes and resource allocation.

Education

BBA - Human Resource Management

AMEX COLLEGE
BURDWAN
01-2022

High School Diploma -

NATIONAL INSTITUTE OF OPEN SCHOOLING (NIOS)
Asansol, West Bengal
01-2018

JLNMS SEC SCHOOL
DIGWADIH, DHANBAD, JHARKHAND
01-2015

Skills

Operations management

Performance monitoring

Performance improvement

Process improvement

Regulatory compliance

Employee evaluation

Diversity and inclusion

TIME MANAGEMENT

PROBLEM SOLVING

ADAPTABILITY

Attention to detail

POSITIVE ATTITUDE

Interests

PUBLIC INTERACTION, TECHNOLOGY, SOCIAL MEDIA, TRAVEL, MUSIC, GAMES

SHORT ABOUT ME

I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake or situation that I am presented with. As a graduate in management, I am excellent in working with others to achieve a certain objective on time with excellence.

Timeline

Team Lead

Delhivery
05.2024 - Current

BBA - Human Resource Management

AMEX COLLEGE

High School Diploma -

NATIONAL INSTITUTE OF OPEN SCHOOLING (NIOS)

JLNMS SEC SCHOOL
Suraj Pratap SinghTeam Lead