
I am a dedicated and results-oriented Team Lead – Last Mile Operations at Delhivery Ltd, with hands-on experience in managing logistics operations, leading delivery teams, and ensuring efficient last-mile execution. During the sale season, I successfully led the AOR in coordination with my manager by providing accurate hourly performance and metrics reports, resolving operational issues faced by the team, and ensuring smooth execution of sales operations. I also prepared detailed PPT presentations covering each Dispatch Center’s performance report and 5S maintenance report. I specialize in coordinating daily operations, monitoring team performance, optimizing delivery routes, and maintaining high standards of service quality and customer satisfaction. With strong leadership, problem-solving, and communication skills, I am committed to improving operational efficiency, achieving performance targets, and contributing to organizational success in fast-paced logistics environments.
Operations management
Performance monitoring
Performance improvement
Process improvement
Regulatory compliance
Employee evaluation
Diversity and inclusion
TIME MANAGEMENT
PROBLEM SOLVING
ADAPTABILITY
Attention to detail
POSITIVE ATTITUDE