SURAJ R

Role Summary:
Customer-focused Holiday Advisor responsible for promoting premium vacation experiences, assisting clients in planning holidays, and driving membership sales through personalized consultation and relationship building.

Key Responsibilities & Achievements:

• Advised clients on domestic and international holiday packages tailored to their preferences, budget, and travel goals
• Explained Karma Experience membership benefits, resorts, and exclusive vacation offerings to prospective customers
• Conducted face-to-face and virtual presentations to convert leads into members
• Handled inbound and outbound calls to generate interest and schedule holiday consultations
• Built strong relationships with clients to ensure high customer satisfaction and repeat business
• Achieved and exceeded monthly sales targets through effective communication and persuasion skills
• Managed end-to-end booking assistance including destination selection, travel dates, and accommodation options
• Addressed customer queries, concerns, and objections professionally to ensure smooth decision-making
• Coordinated with internal teams for booking confirmations, documentation, and post-sales support
• Maintained accurate records of client interactions, leads, and sales in CRM systems
• Delivered exceptional customer service aligned with company standards and brand image

Skills Demonstrated:

• Sales & Negotiation
• Customer Relationship Management
• Communication & Presentation Skills
• Travel Planning & Consultation
• Lead Generation & Conversion
• Problem Solving
• Time Management

• Achieved and consistently surpassed monthly sales targets, generating an average of 15 lakhs in sales revenue per month.
• Managed all aspects of the sales and billing process, from initial customer consultation to final transaction.
• Cultivated strong customer relationships, which contributed to repeat business and positive word-of-mouth referrals.