Suraj Raju Lonare

• Company Overview: Deserve Inc
• Is a leading mobile-first credit card platform company built on cloud-native and API-enabled architecture
• MDM Security - Enrolling devices, device provisioning, app deployment and management, security policy enforcement, remote device lock and wipe, managing device inventory, app whitelisting and blacklisting, monitoring security alerts and notifications, software updates and patch Management, troubleshooting and support and user account management
• Email Security - Monitoring email traffic, reviewing quarantine reports, updating blacklists and white lists, responding to security incidents, managing user accounts, providing user training and support, monitoring mimecast system health, adjusting filtering rules
• Endpoint Security Management - Monitoring endpoint activity, reviewing alerts and incidents, managing endpoint agents, investigating security incidents, updating and managing security policies, compliance and reporting, take part in incident response planning
• SIEM Management - Review and analyze security logs for anomalies or alerts, investigate and respond to SIEM-generated alerts and incidents, threat detection and monitor for indicators of Compromise (IoCs) or unusual behavior patterns, rule updates fine-tune correlation rules and filters for accuracy and relevance, check SIEM system performance, log ingestion, and storage capacity, integrate different apps with SIEM for log collection
• Policy and Compliance - Asset in policy creation and review, policy communication, assist in policy documentation and record keeping, assist in compliance audits and assessments and due diligence etc
• Security Training Awareness - User account Management, Course Content Management, Monitoring Course Performance, Troubleshooting and Technical Support, License Management, Content Updates and Maintenance
• Okta Management (SSO) - User provisioning and deprovisioning, managing user Access and permissions, monitoring User Activity, Troubleshooting Authentication Issues, reviewing access logs and reports and monitoring user activity, integrating applications
• Google workspace Management - User account management, email management, application configuration and deployment, collaboration and communication tools, calendar and scheduling management, data backup, recovery and data migration and integration
• Access Control Management - User access Management, credential management, access Level Configuration, access event monitoring, security policy configuration, emergency access planning
• JIRA Ticketing System - Assigning tickets, monitoring ticket queue, escalating high-priority tickets, updating ticket status, documentation, problem solving and troubleshooting, reviewing SLAs (Service Level Agreements)
• Office 365 Management - User account management and troubleshoot office 365 applications etc
• Global IT Support - User account management, VPN support, troubleshooting and fixing daily Mac, Windows OS related issues, different application and tools configuration and setup support etc
• IT infrastructure management - Maintaining and troubleshooting IT infrastructure including Apple, HP laptops, desktops, wireless devices, network management, CCTV camera recording and backup, printer and scanner installation, configuration and monitoring etc
• Vendor management for Security and IT - Dealing with Vendors for cost of Hardware / security software, repair and maintenance for warranty and out of warranty devices with respective OEMs or Vendors - Case Logging etc, complete vendor onboarding and due diligence with complice team etc
• Cloud Management - AWS Monitor and alerts, check CloudWatch metrics, logs, and respond to alerts, security - review IAM roles, rotate keys, and inspect CloudTrail/GuardDuty for anomalies, verify EC2, RDS, ELB, Cost management and monitor AWS cost explorer for unexpected spikes, updates apply patches to instances and update configurations as needed
• GitHub Management - Review notifications, manage access and approve or revoke user/team permissions as needed, monitor activity and review audit logs for unusual activities, verify repository updates and change, security checks and address dependable alerts for vulnerabilities, Confirm branch protection rules are in place, repository maintenance and archive unused repositories

• Company Overview: Viu is Hong Kong-based over-the-top video streaming provider from PCCW Media Group's Viu International Ltd
• Global Remote Technical Support - Provide IT infrastructure related remote assistance to global offices with different technical issues etc
• Cloud Management - AWS Monitor and alerts, check CloudWatch metrics, logs, and respond to alerts, security - review IAM roles, rotate keys, and inspect CloudTrail/GuardDuty for anomalies, verify EC2, RDS, ELB, Cost management and monitor AWS cost explorer for unexpected spikes, updates apply patches to instances and update configurations as needed
• Office 365 - As admin maintain, monitor and troubleshoot office related issues
• Google Workspace - As admin maintain, monitor and troubleshoot G-suite related issue
• Test Phone or Mobile Device Management - Manage mobile phones, maintain, update and provide for testing purpose
• Email Management - Email ID creation, Deletion and Password Reset, Group Addition, email security etc
• Anti-virus Management - Deploying, Removing AV, Patching, Troubleshooting and maintaining endpoint security etc
• Storage Management - Managing Users on storage devices, permit access, health status, capacity, firmware upgrades etc
• Network Management - According to Network requirement takes major actions and implements new solutions, Audit Rack infrastructure on quarterly basis
• Licensing and Renewals - Managing IT renewals and new license procurement etc
• Server management - Managing Cloud and Local IT Servers
• New joiner and exits arrangements - Preparation of laptops as per Job Profile with Software installation
• Deactivating Email ID and Transferring Data and Deleting Email ID etc
• Managing different operating systems - Provide Apple/Mac OS related support, Windows and Linux support including patching and upgrading OS
• Administering tools and applications - Adobe Premiere, Amplitude Analytics, Figma, Final, Mixpanel, Xcode, Intellije, visual studio etc
• IT asset management - Inventory management, procurement and acquisition, asset Tracking, asset auditing and reporting, vendor management, cost optimisation, documentation, disposal and decommissioning
• Vendor management - Dealing with Vendors for cost of Hardware / Software, Creating PO Sharing with finance and Vendor etc, procuring laptops and other Peripheral devices and Software etc, Repair and Maintenance for Warranty and out of warranty Devices with respective OEMs or Vendors - Case Logging

Company Overview: IT infrastructure solution/service company

• Windows Server Management - Installation of Microsoft Azure windows server active directory, create users, groups, DHCP, DNS, Group Policy and monitor AD health and address any replication or authentication issues, create domain controller, manage file and print services, manages Patch Management (WSUS and SCCM) etc
• Microsoft Exchange server management - Create shared mailboxes, delegation of access, distribution groups, resetting passwords, updating user attributes, manage hybrid exchange deployments or Exchange Online tenants integrated with on-premises exchange
• Physical server management - Take backup of server in various storages, installing new servers, configuring new servers, upgrade servers and fixing issues with existing servers, Install and configure RAID on different server i.e
• HPE, DELL etc, monitoring of server processor, HDD, RAM, SSD, Battery, Chasses, firmware Upgrade, monitor different logs and manage remote access of server
• Network Infrastructure management - Network infrastructure hardware maintenance i.e patch panel, Io ports, Lan configuration, Lan crimping, R45 and R11, Lan testing tool, troubleshooting commands, WIFI router and access points installation, Configuration, monitoring (TP-Link, D-LINK, Aruba), Firewall network security device Installation, configuration, firewall firmware upgrade, backup and restore (Cyberoam, Sophos, SonicWall)
• Storage management - Installing, configuring, and deploying backup systems, regularly monitoring backup systems, identifying and resolving any issues or failures in backup systems, conducting regular tests and validation procedures to verify integrity and collaborating with other IT teams to develop and test disaster recovery plans etc
• Veeam and NAS storage devices
• VMware management - Monitoring and maintenance health and performance of VMware infrastructure host health, storage usage, and network performance using tools like vCenter Server or VMware vRealize Operations Manager, troubleshooting any issues or alerts VM or host failures, troubleshooting network connectivity issue, patch management keep VMware infrastructure up-to-date by applying patches, updates, and security fixes, backup and disaster recovery, keep documentation up-to-date including network diagrams, configuration settings etc
• IT Support/ technical support - Access devices via microsoft utility RDP, remote access tool (Any Desk, Team viewer), printer and scanner installation and troubleshooting, installation, updating, drivers and new software’s updating and patches, updating anti-virus, ticketing tool (Remedy, Service Now etc.), password recovery, internet connectivity and troubleshooting, creation of different operating system bootable devices etc
• Office 365 admin maintain, monitor and troubleshoot office related issues and Google Workspace admin maintain, monitor and troubleshoot G-suite related issues etc
• IT infrastructure solution/service company