Suraj Saxena
Saharsa
Summary
Dynamic professional with a proven track record at Yes, excelling in technical support and team leadership. Skilled in project management and customer service, I have successfully enhanced operational efficiency and developed impactful training programs. My expertise in technical communication and team building drives results and fosters collaboration.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Delivery Rider
Yes
Khagaria
03.2025 - Current
- Delivered packages efficiently across designated routes.
- Ensured timely and accurate order fulfillment for customers.
- Maintained vehicle cleanliness and conducted routine inspections.
Technical Support Engineer
Yes
Saharsa
04.2023 - Current
- Provided technical support for software and hardware issues.
- Diagnosed and resolved customer inquiries through various communication channels.
- Collaborated with cross-functional teams to improve support processes.
Team Leader
Yes
Saharsa
01.2023 - Current
- Led team meetings to discuss project updates and address challenges.
- Coordinated project timelines and delegated tasks among team members.
- Implemented process improvements to enhance operational efficiency and workflow.
Team Trainer
Yes
Saharsa
01.2023 - Current
- Developed training materials for new team members and ongoing education.
- Facilitated training sessions to enhance team skills and knowledge retention.
- Mentored junior staff on best practices and operational standards.
Marketing Associate
Yes
Saharsa
04.2021 - Current
- Developed marketing content for social media platforms and email campaigns.
- Coordinated promotional events to enhance brand visibility and engagement.
- Conducted market research to identify trends and customer preferences.
Education
Associate of Applied Science - Delhi
Amity University Delhi
Delhi , India 12.2025 - 01.2026
Yes - Technical And Scientific Communication
Smart Value
Saharsa , India 01.2023 - 01.2026
Yes - Zyan
Acharya Prashant Foundation
01.2023 - 01.2026
Skills
- Technical communication
- Customer service
- Team building
- Project management
Languages
Hindi
First Language
Hindi
Advanced (C1)
C1
English
Beginner (A1)
A1
Certification
(1) Computer Certificate
(2) Digital India Portal Certificate
(3) CIBIL Score Certificate
(4) 10th Certificate
(5) 12 Th Certificate
(6) Bsc First Semester Certificate
Timeline
Associate of Applied Science - Delhi
Amity University Delhi
12.2025 - 01.2026
Delivery Rider
Yes
03.2025 - Current
Technical Support Engineer
Yes
04.2023 - Current
Team Leader
Yes
01.2023 - Current
Team Trainer
Yes
01.2023 - Current
Yes - Technical And Scientific Communication
Smart Value
01.2023 - 01.2026
Yes - Zyan
Acharya Prashant Foundation
01.2023 - 01.2026
Marketing Associate
Yes
04.2021 - Current