Results-driven international customer support and operations leader with 10+ years of experience, including 4+ years in team leadership, performance monitoring, and partner collaboration. Certified Six Sigma Lean Black Belt and Certified in Financial Crime Process and Technologies, with expertise in process improvement, quality enhancement, KYC, AML, and fraud prevention.
Proven ability to drive efficiency, ensure SLA compliance, and deliver measurable results through data-driven decision-making and cross-functional collaboration.