Suraj Sharma

With over 9 years of experience, I’m a Technology Lead focused on global technical operations and incident management for world leaders in access control, HVAC, and home automation. A key part of my journey includes two years at Honeywell, where I managed complex technical environments and handled the knowledge transfer and translation required to form new teams here in India.

My work involves managing server monitoring via Grafana, tracking status over AWS-hosted services, and overseeing software licensing and invoicing. I have a heavy focus on 3rd-party integrations for Property Management Systems (PMS) and mobile apps in the hospitality sector. I’ve spent significant time onboarding tech partners for mobile app development, specifically guiding them through the tricky parts of Mobile Key integration. I ensure they follow the SDK requirements strictly so their apps successfully land on the trusted list. I usually act as the bridge for my team—making sure R&D, QC, field engineers, and integration teams across different countries are all on the same page.

I’m a hands-on problem solver at heart. Whether it’s a hardware rebuild, a database issue, or getting beta properties up and running, I’m comfortable jumping into high-priority escalations. My goal is always to fix the root cause, keep the processes efficient, and ensure the technology is reliable for the end user.