Suraj Singh
Gurgaon
Summary
Summary
Results-driven professional with experience in sales, support, and customer analysis. Proven track record at Rentickle and MoreTasks in optimizing customer experiences and driving growth. Skilled in data analysis, trend identification, and strategic implementation to enhance customer satisfaction. Strong communicator with a commitment to exceptional service. Ready to contribute to a forward-thinking organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Analyst
Moretasks
Gurgaon
05.2024 - Current
- Built and maintained courteous and effective working relationships.
- Recognised, documented and escalated IT problem trends, preventing commonly occurring issues.
- Analysed operational improvements against KPIs to measure progress.
Support And Sales Executive
Rentickle
Gurgaon
04.2023 - 04.2024
- Provided helpful, attentive sales support to generate positive customer feedback.
- Handled customer sales using Point-of-Sale (POS) till systems, processing payments accurately and efficiently.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Engaged with customers to better understand needs and deliver excellent service.
Education
Bachelor of Business Administration - Management
Babu Banarasi Das Universty
Lucknow, UP2022
Skills
- Team Collaboration and Coordination
- Problem-Solving and Decision-Making
- Client communication
- Root cause problem-solving
- Excel
- Advanced Excel
- MS PowerPoint
- Presentation Skill
- MS Word
- Marketing
- International Client Relationship Management
- CRM Tools
- SQL
Certification
- MS Excel By Udemy
- Ninja Writing By Udemy'
Accomplishments
- Recognized by management for proactive behaviors, leading to increased customer satisfaction and retention.
- Recognized by management for collaborative behaviors, leading to increased team productivity and customer satisfaction.
- Consistently recognized as the best performer for three consecutive months.
- Resolved 95% of IT issues within SLA.
Timeline
Customer Analyst
Moretasks
05.2024 - Current
Support And Sales Executive
Rentickle
04.2023 - 04.2024
Bachelor of Business Administration - Management
Babu Banarasi Das Universty
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