Suraj Singh
Store Manager
Bilaspur
Summary
Dynamic Store Manager with extensive experience at Reliance Jewels, skilled in maximizing profitability and enhancing customer relations. Proven track record in team leadership and coaching, achieving significant sales growth through innovative store displays and exceptional staff training. Committed to fostering a positive environment that drives performance and customer satisfaction.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Store Manager
Senco Gold and Diamond
03.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Executed point of sale opening and closing processes.
Store Manager
Reliance Jewels
02.2020 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Floor Manager
Tanishq
01.2019 - 01.2020
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
Senior Sales Executive
Pc Jewellers
12.2015 - 12.2018
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
Sales Associate
Gitanjali Jewels
04.2011 - 12.2015
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Shoppers Stop
04.2010 - 03.2011
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Master Of Arts - English
BBA - Management
Higher Secondary - Arts
Secondary -
Skills
POS systems
Personnel development
Store displays
Hourly shift management
Database Management
Maximizing profitability
Opening and closing procedures
Operations
Team leadership and coaching
Customer Relations
Goals and performance
Training and mentoring
Staff training and development
Staff Management
Timeline
Store Manager - Senco Gold and Diamond
03.2025 - Current
Store Manager - Reliance Jewels
02.2020 - 02.2025
Floor Manager - Tanishq
01.2019 - 01.2020
Senior Sales Executive - Pc Jewellers
12.2015 - 12.2018
Sales Associate - Gitanjali Jewels
04.2011 - 12.2015
Sales Associate - Shoppers Stop
04.2010 - 03.2011
CMD College - Master Of Arts, English
IIME - BBA, Management
WBCHSE - Higher Secondary, Arts
WBBSE - Secondary,