Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Disclaimer
Timeline
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Suraj Singh Arakh

Sushanpura Lucknow

Summary

Dynamic Customer Relationship Officer with a proven track record at Bandhan Bank Ltd., excelling in quality service delivery and regulatory compliance. Skilled in building lasting client relationships and implementing long-term sales strategies, I effectively enhance customer satisfaction and drive business growth through insightful market research and proactive problem-solving.

Overview

3
3
years of professional experience

Work History

Customer Relationship Officer (CRO)

Bandhan Bank Ltd.
11.2023 - Current
  • A Customer Relationship Officer (CRO) plays a vital role in maintaining and enhancing customer satisfaction and loyalty. Assist customers with account inquiries, transactions, and banking services.
  • Relationship Management: Build and maintain strong, long-term relationships with clients. Understand customers' financial needs, and suggest appropriate banking products.
  • Customer Retention: Follow up with existing customers to ensure satisfaction and loyalty. Conduct periodic check-ins and updates on account performance, or new offers.
  • Documentation and Record Keeping: Ensure accurate maintenance of customer records. Process applications, KYC documentation, and update account information as needed.
  • Market Research & Feedback: Collect and analyze customer feedback to improve service quality. Stay updated on market trends and competitor offerings.
  • Compliance and Risk Management: Adhere to all bank policies and regulatory guidelines. Report suspicious activities or fraud, as per compliance procedures.
  • Sales and Cross-Selling: Promote bank products, such as loans, savings plans, etc. Identify opportunities to cross-sell and upsell financial products.

Sales Associate

Just Dial Ltd.
Lucknow
10.2022 - 06.2023
  • Educated local businesses on benefits of listing on Just Dial platform to increase sign-ups.
  • Collected and updated accurate business information on platform to maintain data integrity.
  • Conducted cold calling to identify potential customers, generating quality leads.
  • Explained various advertisement packages to clients, facilitating informed decision-making.

Education

IRDA Certified -

INSURANCE REGULATORY AND DEVELOPMENT ATHORITY
Lucknow
01.2025

Post Graduate Certificate - RETAIL BANKING

Institute of Professional Banking
Punjab
08.2023

Bachelor - Computer Application

Makhanlal Chaturvedi University
Bhopal, m.p
06.2019

Skills

  • Good listening skills
  • Quality service delivery
  • Regulatory compliance
  • Friendly and outgoing
  • Problem solving
  • Time management and multitasking abilities
  • Long-term sales strategies

Accomplishments

  • Successfully onboarded 4 - 5 High Net-Worth Individual (HNI) accounts and government accounts within a short span, despite being new to the banking industry.
  • Qualified for both Cluster and Regional Level Rewards & Recognition (R&R), demonstrating impressive performance and commitment to excellence.

Languages

Linguistic Abilities: English, Hindi.

Disclaimer

I consider myself familiar with retail branch banking aspects, and I’m also confident in my ability to work in a team, and the information furnished above is true to the best of my knowledge and belief                                                                                

                                                                                                                     Suraj Singh Arakh

Timeline

Customer Relationship Officer (CRO)

Bandhan Bank Ltd.
11.2023 - Current

Sales Associate

Just Dial Ltd.
10.2022 - 06.2023

IRDA Certified -

INSURANCE REGULATORY AND DEVELOPMENT ATHORITY

Post Graduate Certificate - RETAIL BANKING

Institute of Professional Banking

Bachelor - Computer Application

Makhanlal Chaturvedi University

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Suraj Singh Arakh