Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Suraj Subhash Bahira

Panvel,MH

Summary

Results-driven IT Field Engineer with 6+ years of experience in IT infrastructure support, Linux server administration, and Windows desktop troubleshooting. Skilled in deploying and configuring Linux servers (RHEL, Ubuntu, CentOS), server hardware (HP iLO, Dell iDRAC), and network devices (switches, routers, FortiGate firewalls). Strong background in POS, printers, and retail IT environments with proven ability in vendor coordination and technical support escalation. Currently seeking opportunities in IT Infrastructure, Networking, or Cybersecurity.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Field Engineer

Ozonetel Communications
09.2022 - Current
  • Installed, configured, and maintained Linux servers (RHEL, Ubuntu, CentOS)
  • Set up and managed server hardware (HP iLO, Dell iDRAC) for secure remote administration
  • Deployed servers in racks with rail kits and network cabling
  • Configured switches, routers, and Fortinet firewalls
  • Performed OS cloning/reloading using Clonezilla
  • Conducted hardware replacement (LAN cards, HDDs)
  • Collaborated with NOC team for server monitoring and troubleshooting

Senior Technical Engineer (SCC)

CTDI (Reliance Retail Support)
12.2019 - 08.2022
  • Provided IT support across Reliance Retail & Reliance Brands stores (PAN India)
  • Led a team of field engineers, assigning tickets and ensuring SLA compliance
  • Coordinated with vendors to resolve POS, printers, and device failures
  • Supported POS (POSIFLEX), HHT, Printers (Zebra, HP), Urovo devices, and Access Points
  • Conducted preventive maintenance and store rollouts/decommissioning
  • Assisted engineers remotely via RDC for troubleshooting
  • Reduced downtime by streamlining escalation process

Field Engineer

TNM (Reliance Retail Support)
07.2018 - 11.2019
  • Delivered IT support for retail store operations across Reliance stores
  • Installed, configured, and troubleshot POS systems, printers, handheld devices, and desktops
  • Coordinated with vendors and internal IT teams for incident resolution
  • Executed preventive maintenance and IT equipment rollout/decommissioning

Education

Bachelor of Arts -

Mumbai University
Panvel
01-2011

HSC -

V.K.Highschool
Panvel, India
01-2008

SSC -

V.K. Highschool
Panvel
01-2006

Skills

  • Server & OS Management: Linux (RHEL, Ubuntu, CentOS), Windows 10/11, OS Cloning & Reloading, Server Mounting & Rack Setup
  • Networking & Security: IP addressing, Routing, DNS, Fortinet Firewall (basic config), Switch & Router setup, Remote Access (SSH, RDC)
  • Hardware & Devices: HP iLO, Dell iDRAC, POS (POSIFLEX), Printers (HP, Zebra ZM400, ZT410, ZD220), HHT, Urovo devices, Barcode Scanners
  • IT Operations: Vendor Coordination, Preventive Maintenance, Store Rollouts, Remote Troubleshooting, Technical Documentation
  • Tools & Certifications: CompTIA A, N, Clonezilla, Remote Desktop, IT Ticketing Systems

Certification

  • CompTIA A+ – Hardware & IT Support
  • CompTIA N+ – Networking Fundamentals
  • (Currently preparing for CCNA and Cybersecurity certifications)

Timeline

IT Field Engineer

Ozonetel Communications
09.2022 - Current

Senior Technical Engineer (SCC)

CTDI (Reliance Retail Support)
12.2019 - 08.2022

Field Engineer

TNM (Reliance Retail Support)
07.2018 - 11.2019

Bachelor of Arts -

Mumbai University

HSC -

V.K.Highschool

SSC -

V.K. Highschool
Suraj Subhash Bahira