Suraj Suryawanshi
Bengaluru
Summary
With over ten years of operational experience, I am dedicated to enhancing service efficiency and optimizing workflow processes. Expertise in customer service and effective communication fosters seamless collaboration and ensures high satisfaction standards. Demonstrated ability to manage logistics and data effectively, contributing to operational excellence. Commitment to adaptability and continuous improvement drives pursuit of organizational goals and personal growth. Ready to leverage skills and experience for impactful contributions in future roles.
Overview
14
14
years of professional experience
Work History
Dispatch Agent
Hemmersbach India (Pvt. Ltd.)
05.2022 - Current
- Coordinated the timely dispatch of products to ensure efficient logistics operations
- Maintained accurate records of shipments and inventory levels
- Communicated effectively with various departments to facilitate smooth operations
- Implemented improvements to streamline dispatch processes
- Provided exceptional customer service to address any inquiries or issues
Processor Trading Operations
HSBC ELECTRONIC DATA PROCESSING INDIA PVT. LTD
01.2017 - 01.2021
- Managed and processed trading data to maintain operational efficiency
- Collaborated with cross-functional teams to ensure data integrity
- Assisted in the development of reporting tools to enhance data analysis
- Trained new team members on data processing protocols and systems
- Monitored trading transactions for accuracy and compliance
Assistant Executive
HONDA MOTORCYCLE AND SCOOTERS INDIA PVT LTD.
10.2014 - 10.2016
- Assisted in day-to-day administrative operations to ensure smooth workflow
- Supported the team in executing operational tasks efficiently
- Communicated effectively with team members to facilitate project completion
- Maintained records and documentation for operational processes
- Participated in team meetings to discuss progress and improvements
Customer Service Advisor
VENTURA INDIA PVT LTD (BMI Airlines)
08.2011 - 07.2012
- Reservations by phone
- Promotional sales for ticketing
- Understanding tariff applications from various airline stations
- Changes to flight schedules
- Verification of payments
Sales Executive
A.K.ENTERPRISES
09.2010 - 08.2011
- Participated in outbound marketing activities and provided on-field support
- Coordinated with the Sales Manager to share expertise in managing and negotiating business contracts
- Identified potential customers and generated market demand by introducing innovative promotional strategies
Education
Intermediate - Science
Madhya Pradesh State Open School
Bhopal, MADHYA PRADESH01.2010
High School Matriculation -
Angel High School
Pune, MAHARASHTRA01.2007
Skills
- Effective Communication
- Operational Efficiency
- Data Management
- Team Collaboration
- Workflow Management
- Customer Service
- SAP and SFDC Proficiency
- Analytical Thinking
- Teamwork and Collaboration
- Adaptability to New Processes
- IT Service Administration
- Trade Finance Operations
- Airline Ticketing and Reservations
- Automotive Logistics and Sales
- Customer service
- Team collaboration
- Route planning and adjustment
- Organizational skills
- Reliability
- Multitasking
Languages
Hindi
English
Marathi
Hobbies and Interests
- Reading: Enjoy exploring diverse genres to gain knowledge and broaden perspectives.
- Numismatics: Passionate about collecting and studying coins, appreciating their historical and cultural significance.
- Fishing: Find relaxation and mindfulness through fishing, embracing patience and connection with nature.
Timeline
Dispatch Agent
Hemmersbach India (Pvt. Ltd.)
05.2022 - Current
Processor Trading Operations
HSBC ELECTRONIC DATA PROCESSING INDIA PVT. LTD
01.2017 - 01.2021
Assistant Executive
HONDA MOTORCYCLE AND SCOOTERS INDIA PVT LTD.
10.2014 - 10.2016
Customer Service Advisor
VENTURA INDIA PVT LTD (BMI Airlines)
08.2011 - 07.2012
Sales Executive
A.K.ENTERPRISES
09.2010 - 08.2011
High School Matriculation -
Angel High School
Intermediate - Science
Madhya Pradesh State Open School
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