MS Excel, Powerpoint and Word
Suraj Thapa
Project Support Manager
House No-100, Third Floor, Sector 12A,Dwarka, New Delhi
Summary
A dynamic professional with 11 years of experience in Financial Operations, O2C, Reporting and Client Management. Proficiency in handling operations mapping of business processes ,designing and implementing processes and can provide solutions to clients. Holding merit of leading defect free transitions through an integrated framework. Have successfully implemented cost reductions strategies, quality assurance and controls, automation in various activities and setup an entire team from the scratch.
Overview
4
4
Languages
2
2
Certifications
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Project Support Manager
SHL India Pvt. Ltd.
Gurugram, Haryana
07.2019 - Current
- Leading and Managing team of 50+ team members and 4 team leaders managing O2C process starting from contract initiation, billing, revenue recognition and cash applications to provide support globally in 24x5 work environment
- Mentoring and coaching leaders for effective BAU and resources utilization
- Analyzing big data to identify NVA and implementation of solutions for workflow enhancement and improve productivity
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Managing end to end transition of specialized projects and develop team to support 24x5
- Identify beforehand what the potential risks are and set in place a plan of action if they in fact occur so that they don't take the project off-track
Manager - Operations
NTT Data Services
Gurugram, Haryana
06.2016 - 06.2019
- Managed a team of 22 people and led the E2E O2C process starting from Contract initiation, Billing, revenue recognition to Cash applications
- Hired resources, transitioned the process and set up a completely new team, and helped in creating onshore and offshore in-house shared service business model for Order to cash
- Provided operation consulting to simplify/better enable process and put control in place to improve low performing KPIs for the accounts
- Reduced un-billed amount from 3M to 25K in short span of time and reduced overall DSO for FSI and HLS vertical
- Initiating hierarchical escalation process as per the incident management process, reviewing the root cause of escalation, assuring the team's availability if the problem arises during the monitoring period
- Managed performance and behavior of Analyst and Team Leaders, prepared action plans to resolve performance barriers
Team Leader
Fidelity International
Gurugram, Haryana
08.2009 - 05.2016
- Managed a team which was involved in development of consistency across reports and develop meaningful dashboards and publish them and prioritizing this efficiently in collaboration with relevant departments
- Working in tandem with the line Manager and various support functions for day-to-day activity within the department
- Develop process improvements for increased efficiency and cost effectiveness
- Recommend and implement new solutions to improve productivity
- Transitioned end-to-end process (CTC - Chambers Townsend Consultancy calculations) from UK to India. This transition was a crucial project for the team as it provides a comprehensive hold on the process
- Developed an automation tool to reduce manual letters volume by utilizing Thunderhead platform. This transition was crucial project to meet the regulatory deadline by HMRC
Education
Post Graduation Diploma in Financial Planning -
International College of Financial Planning
Delhi 07.2008 - 06.2009
B.Com (Hons) -
Deshbandhu College
Delhi 07.2005 - 06.2008
Skills
Operations management
Software
MS Outlook
SAP
Certification
Six Sigma Foundation
Timeline
Six Sigma Foundation
08-2020
Business Process Improvement
08-2020
Project Support Manager
SHL India Pvt. Ltd.
07.2019 - Current
Manager - Operations
NTT Data Services
06.2016 - 06.2019
Team Leader
Fidelity International
08.2009 - 05.2016
Post Graduation Diploma in Financial Planning -
International College of Financial Planning
07.2008 - 06.2009
B.Com (Hons) -
Deshbandhu College
07.2005 - 06.2008
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