Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suraj Thakur

Pune

Summary

Operations Consultant with extensive experience at Hard Castle Restaurant Pvt Ltd, specializing in operational strategy and team leadership. Led initiatives that improved customer experience and ensured brand compliance, resulting in measurable performance enhancements. Skilled in coaching teams to meet ambitious business objectives and coordinating projects effectively.

Overview

13
13
years of professional experience

Work History

Operations Consultant

Hard castle Restaurant Pvt Ltd
01.2020 - Current
  • Responsible for Eight Restaurants.
  • Driving targeted numbers with having a right diagnosis.
  • Co-Develops Plan with RGMs to execute.
  • Coaching RGM to Enabling to come with the solutions.
  • Maintaining Brand practices and ensured followed by Restaurants.
  • Approaching Different RGM with different mindset and coaching to perform.
  • Doing frequent reviews with RGM for following minimums for the Restaurants.
  • Working towards Experience of the Future stores as senior executive in RSG.
  • Responsible for 12 stores (Pune) to execute the Operation minimum for EOTF and new store opening.
  • Works with Deployment team to enhance Experience parameters and business results for EOTF Stores are achieved.
  • Responsible for Customer Index Score- (Mystery Shopper, NPS, CPM and Zomato ratings, Google rating).
  • Working with People Resource for availability of GEL in all EOTF stores.
  • Working with people resources for ensuring all elements with regards to GEL are closed, like orientation, on boarding, job description.
  • Working with Projects Team to ensure sufficient timelines for new stores opening so that Deployment Team coordinates for OPS training accordingly.
  • Working with M&R, Projects and IT for one POC to resolve Element breakdown issues.
  • Overseeing the successful deployment of EOTF Stores, monitoring progress against deployment targets.

Restaurant General Manager

Hard castle Restaurant PVT LTD
01.2013 - 01.2020
  • Interfacing with people at all levels, managing healthy work and environment and inculcating bonded team work with high work ethics.
  • Single point of contact for all issues as RGM of McDonalds.
  • Handling around 50 employees at the same time..
  • Responsible for growing sales and transitions for the assigned restaurant to meet established business plan targets.
  • Develops short terms plan ie 3 month 6 month to drive and track initiative deployment.
  • Reinforces and follow up with management teams to ensure organizational role and routines to deliver on 12 systems.
  • Protect McDonalds brand by ensuring that restaurant meets QSC and Safety Standards and labor law.
  • Ensuring schedules were posted to handle workload on right time.
  • Ensuring training is happening for all employees.
  • Implementing new ideas to increasing the sales and repeating customer’s visits.
  • Ensuring inventory administration is in place.

Education

MBA - Operation Management

Symbiosis Centre For Distance Learning
PUNE
03-2024

BSC ,COMPUTER SCI

VISHAL MAHARAHTRA Education School
PUNE
10-2015

Skills

  • Operational strategy
  • Performance analysis
  • Brand compliance
  • Project coordination
  • Customer experience management
  • Team leadership
  • Inventory control
  • Training development
  • Effective communication
  • Strategic planning
  • Problem solving
  • Coaching and mentoring
  • Process mapping
  • Customer relationships

Timeline

Operations Consultant

Hard castle Restaurant Pvt Ltd
01.2020 - Current

Restaurant General Manager

Hard castle Restaurant PVT LTD
01.2013 - 01.2020

MBA - Operation Management

Symbiosis Centre For Distance Learning

BSC ,COMPUTER SCI

VISHAL MAHARAHTRA Education School

Similar Profiles

CREATE PROFILE
Suraj Thakur