Suraj Mohan Tiwari

Durgapur

Summary

Computer Science graduate with expertise in Java, SQL, and web development. Proven skills in troubleshooting and problem-solving within team environments. Eager to leverage technical knowledge in an entry-level IT position to contribute to organizational success.

Overview

year of professional experience

Work History

Customer Advisor

Concentrix

Bangalore

08.2024 - Current

Assisted customers with inquiries and provided product information.
Resolved customer complaints through effective communication and problem-solving skills.
Documented customer interactions in the CRM system accurately and promptly.
Collaborated with team members to improve customer service processes.
Educated customers on product features and benefits to enhance understanding.

Education

B.Tech - Computer Science And Engineering

Dr. B.C Roy Engineering College

Durgapur, India

07-2024

Diploma - Computer Science And Technology

Dr.B.C Roy Polytechnic

Durgapur, India

06-2018

Skills

Software development: Java, SQL, JavaScript, C
Frontend technologies: HTML, CSS
Productivity tools: Microsoft Word, PowerPoint, Excel
Cloud platforms: Azure

Soft skills: Communication, Teamwork, Troubleshooting and Problem-solving, Analytical Thinking, Time Management

Training

Trainee, Core Java with DBMS — Jan 2023 – Mar 2023

· Attended intensive training on Java and DBMS.

· Collected, arranged, and input data into a database system.

· Familiarized with industry processes and programming best practices.

Trainee, Cloud Computing with Microsoft Azure (AZ-104) — Aug 2023 – Sep 2023

· Gained hands-on experience with Microsoft Azure administration.

· Created and managed Windows and Linux virtual machines.

· Deployed load balancer and practiced cloud service management.

Projects

E-commerce website (HTML, CSS, Java)

Developed a responsive, user-friendly e-commerce website interface
Implemented cross-device layouts to enhance accessibility and user experience

Contact tracing for COVID-19 using machine learning

Acquired, cleaned, and structured diverse data sources for analysis
Built a machine learning model to trace COVID-19 contacts, demonstrating data integration skills

Timeline