Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking Technical Lead proficient in quality assurance, equipment management and resource utilization. Oversees development utilizing Type methodology. Successful at leading both internal and external teams to accomplish challenging objectives.
Hi, I’m
Suraj Upadhyay
SERVICE
Mumbai
Summary
Overview
18
years of professional experience
4
years of post-secondary education
3
Languages
Work History
Tata Consultancy ServicesMumbai
Technical Lead
05.2012 - Current
Job overview
- Adhered to timelines to meet quality assurance .
- Determined project specifications by thoroughly studying performance standards, requirements and technical studies.
- Monitored employee performance to keep projects on task.
- Promoted teamwork and demonstrated effective communication skills to improve collaboration among personnel.
- Delivered public presentations to provide plans and updates on projects.
- Established and maintained productive working relationships with stakeholders.
- Investigated system issues and implemented resolutions to reduce downtime.
- Built product feature lists with stakeholders.
- Offered input on technical and platform-related strategic planning initiatives.
- Educated stakeholders on data protection tactics to reduce breaches.
- Assessed project milestones and team performance to keep staff on-task.
Mphasis LtdMumbai
Service Desk Analyst
11.2010 - 04.2012
Job overview
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Answered user product attribute and usage questions to promote satisfactory product ownership experience.
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
Sutherland Global Services Mumbai
Senior Technical Support Engineer
09.2009 - 03.2010
Job overview
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
NCR Corporation India Pvt LtdMumbai
Service Desk Analyst
11.2007 - 10.2008
Job overview
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Collaborated with internal partners to effectively resolve user Type or Type issues.
- Engaged in user support interactions via telephone, chat and email platforms.
- Answered user product attribute and usage questions to promote satisfactory product ownership experience.
- Offered assistance in implementing and developing training programs.
Eserve International Mumbai
Junior Processing Officer
12.2006 - 11.2007
Job overview
- Prioritized and organized workload based on risk and severity to meet deadlines.
- Trained new incumbents or temporary staff on procedures and guidelines to transfer knowledge and maintain process consistency.
- Achieved high customer service levels by processing incoming requests swiftly and in accordance with procedures and policies.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
ZentaMumbai
CSA
03.2006 - 09.2006
Job overview
- Provided amazing customer service by greeting customers, attending to orders and addressing requests.
- Connected with customers by listening to concerns and answering questions.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Connected with customers to address questions and resolve issues through phone and email.
Education
National College of Arts Science And CommerceBandra West
BSC from Chemistry
04.2006 - 12.2009
University Overview
Timeline
Technical Lead
Tata Consultancy Services
05.2012 - Current
Service Desk Analyst
Mphasis Ltd
11.2010 - 04.2012
Senior Technical Support Engineer
Sutherland Global Services
09.2009 - 03.2010
Service Desk Analyst
NCR Corporation India Pvt Ltd
11.2007 - 10.2008
Junior Processing Officer
Eserve International
12.2006 - 11.2007
National College of Arts Science And Commerce
BSC from Chemistry
04.2006 - 12.2009
CSA
Zenta
03.2006 - 09.2006
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