Suraj Varun

• GeM (Government e-Marketplace): Trained new recruits on handling queries from government buyers and sellers related to the GeM portal. Focused on navigating the platform, managing user inquiries, and delivering effective solutions to facilitate seamless interactions between government entities and vendors.
  

Kalyan Jewellers: Provided comprehensive training on sales techniques and customer service strategies specific to the jewelry industry. Enhanced staff performance and customer engagement through interactive sessions and role-playing exercises.

TATA: Led sales training programs aimed at improving sales techniques, customer relationship management, and strategic selling skills. Developed sales strategies, conducted role-plays, and offered ongoing coaching to boost sales performance and achieve targets.

Hirix International (UK Process): Specialized in training for ticket handling and customer support. Developed and delivered training on managing customer support tickets, resolving Issues efficiently, and enhancing overall customer service interactions.

Hindustan Times Media (Shine.com): Delivered training on product knowledge and sales strategies for Shine.com packages. Educated staff on package features and benefits, developed sales techniques for effective presentations, and conducted workshops to improve sales performance and customer engagement.

Lead Generation Specialist
Developed and executed strategies to identify and attract potential clients through various channels. Utilized market research, data analysis, and targeted outreach to generate high- quality leads, support sales efforts, and drive business growth.

• In my role as a Customer Support Specialist, I excelled in delivering exceptional service by effectively communicating through various channels, resolving issues with a deep understanding of products, maintaining detailed documentation, and consistently enhancing customer satisfaction.