Office 365
Suraj Yadav
Customs Operation Specialist
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well experienced with the freight forwarding business and strong background in customs clearance.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Senior Customs Operation Specialist
Deutsche Post DHL Group
Mumbai
02.2022 - Current
- Working as an Import and Export Operations Specialist for the Sweden and Denmark Customs team and assisted them in creating customs clearance documents for air, ocean, train and truck shipments.
- I am working in Swedish and Danish applications and in doing so I clear shipments from Cargowise as well as their local applications with the help of SOP's provided by onshore counterparts and clients.
- My job is to deal with different types of shipments and ensure that it contains accurate details like Tariff Code, Incoterm, Product Weight, Origin, Amount, Currency, Preference Code and Additional Codes so that the product reaches its destination country without any inconvenience.
- I maintain complete data of various customers and their SOPs and also make necessary changes if required with the help of customers for smooth transaction of cargo.
- I daily reconcile the customer card received from onshore to verify and make necessary changes in the shipments.
- I prepare various reports for the team and take team PD calls.
- I also communicate with clients & onshore counterparts in weekly meeting with team lead & manager in understanding their vision and targets that we need to achieve as a team.
- I have given training to new joiners and different team members.
- Sometimes I lead the team in absence of team leader & manager.
Senior Customs Operation Specialist
Tata Consultancy Services LTD
Mumbai
02.2019 - 01.2022
- Worked as Imports & Exports executive for Denmark Custom team and ensuring the smooth transfer of cargo from all over the world to the destined country.
- Worked on live flight operations with Denmark Custom team to ensure that shipments are cleared with perfect details and helping them to achieve overall target.
- Prepared shift summary reports for supervisor and communicating with the team regularly on goals & progress.
- Delivered successful training to 15 employees during 1 year of tenure as shift-in-charge.
- Helped team and overall process to meet quality for 30 consecutive months.
- Helped team leader by giving I2Excel ideas on application & also evaluated current process to develop improvement plans.
- Helped Denmark Custom team by preparing training manual for liquor shipments.
- Employee of the month for 12 months in mentioned tenure.
- Most productive associate of team for 15 months.
Customer Service Associate
Firstsource Solutions Limited
Mumbai
08.2016 - 12.2018
- Lloyds & HBOS banking associate for FSL. My job was to give discharge to the mortgage property by working on live accounts.
- Payment authorizer on behalf of Lloyds & HBOS Bank.
- Handling mails and queries for onshore clients.
- Making productivity & quality reports of team to help team leader.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helping onshore team with robotics process by giving them initial input of work flow and ideas related to it.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolutions.
- Employee of the month for 8 months in mentioned tenure.
Education
Bachelor of Science -
Thakur College of Science & Commerce
Mumbai 06.2012 - 2015.05
Higher Secondary Certificate -
Vidyabhushan Junior College
Mumbai 06.2009 - 2011.05
Secondary School Certificate -
Shri Raghuvir Madhyamik Vidyalaya
Mumbai 06.1999 - 2009.05
Skills
Teamwork
undefinedSoftware
Emailing
Training & Coaching
Additional Information
Date of Birth :- 27th May 1994
Marital Status :- Married
Nationality :- Indian
Religion :- Hindu
Gender :- Male
Interests
Sports :- Cricket, Chess & Football
Photography
Travelling
Music
Yoga
Declaration & Signature
I, Suraj Chhabinath Yadav, hereby declare that the above particulars of facts and information stated are true, correct and complete to the best of my belief and knowledge.
Timeline
Senior Customs Operation Specialist
Deutsche Post DHL Group
02.2022 - Current
Senior Customs Operation Specialist
Tata Consultancy Services LTD
02.2019 - 01.2022
Customer Service Associate
Firstsource Solutions Limited
08.2016 - 12.2018
Bachelor of Science -
Thakur College of Science & Commerce
06.2012 - 2015.05
Higher Secondary Certificate -
Vidyabhushan Junior College
06.2009 - 2011.05
Secondary School Certificate -
Shri Raghuvir Madhyamik Vidyalaya
06.1999 - 2009.05
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