SURAJIT ADHIKARY
Deputy Branch Manager
8/8A, Netaji Nagar, Regent Estate, kolkata,WB
Summary
Deputy Branch Manager with more than 7 years experience in customer service and sales in retail banking. Want to work in a challenging business environment and to excel in all assignments in professional career, so as to make a meaningful contribution to the competitiveness and value of the organization at large and in the process enhance skills and knowledge.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Deputy Branch Manager
IndusInd Bank
Kolkata, WB
06.2022 - Current
- Responsible for the administration and efficient daily operation of a full service branch including lending, product sales, customer service and security in accordance with the Bank's objectives.
- Ensure superior level of customer relations and promotion of the sales and service culture through coaching, guidance and staff motivation
- Driving business through existing customer relations
- Focus and driving new customer acquisition
- Ensure maintenance of cash balance as per Cash Retention Limit
- Control and monitor leakage of income, office accounts and anti-money laundering alerts
- Ensure compliance with banking rules, regulations & procedures, review vault register and overdue management
- Review branch operations reports and track exceptional transactions.
- Handle internal and external audit processes and attend audit queries immediately
- Ensure proper on-boarding of all new customers acquired
- Cross-sell of products with new and as well as with existing customers
- Drive digital on-boarding of customers
- Track inflow and outflow of reports (like account closures, account opening, Fixed Deposit renewals/closures etc.) and thus, daily business generation
- Maintain customer relationship through sourcing and on-boarding process
Privilege Banker
ICICI Bank Ltd
Gariahat, Kolkata, West Bengal
06.2017 - 05.2022
- Originate/ develop new and expands existing High Net Worth Customer relationships for liabilities and assets and fee products.
- Source new bank customers through external individual efforts and acquisition channel
- Develop data base for lead generation, identifies market segments, strategize with acquisition channel
- Build long term personal relationship with clients through relationship calling efforts and social interaction
- Cross sale existing bank products to customers and Inform customers of new products or product enhancements to further expand the banking relationship
- Plan and conduct special sales initiatives and events for prospective and existing clients
- Record and respond to customer’s complaints, questions, problems
- Ensure fast and quality turn-around time for responses
- MIS generation, maintain records for all acquisition figures and account upgradations
- Maintain complete relationship record for assigned customer accounts
- Customer service, compliance and execute transactions at the branch
- Track customer complaints/queries and turnaround times to ensure high level of customer satisfaction and provide information for product and service enhancements.
Customer Service Manager
ICICI Bank
Gurusaday, Kolkata, WB
08.2015 - 06.2017
- Handling customer Queries and tracking customer complaints/queries and turnaround times to ensure high level of customer satisfaction and provide information for product and service enhancements
- Execute Transactions like Fund transfer, NEFT, RTGS, Fixed deposits
- Cash Transactions-Cash deposit/Withdrawal, Fee recepts, Tax receipts
- Cross sell banking products to the existing and new customers
- Ensuring regulatory and procedural compliance
- Check vouchers
- Comply KYC norms
- Front end Forex, Demat, Jewel Loan document processing
Education
Post Graduate Diploma in Banking - Banking
MANIPAL UNIVERSITY
09.2014 - 07.2015
Master of Technology (M.Tech) -
Indian Institute of Technology Kharagpur
Kharagpur, WB 08.2012 - 06.2014
Bachelor of Technology (B.Tech) -
BIDHAN CHANDRA KRISHI VISWAVIDYALAYA
Mohanpur, WB 07.2012 - 06.2014
Higher Secondary (12th) -
West Bengal Council of Higher Secondary Education
Madhyamik Examination (10th) -
West Bengal Board of Secondary Education
05.2007 - 05.2008
Skills
Customer Relationship Management Software (CRM)
Exceptional telephone etiquette
Customer Relations
Microsoft Outlook, Word and Excel
Sales proficiency
Complaint resolution
Certification
Insurance Regulatory and Development Authority of India Certification Examination
Declarations
I hereby Declare that all the information given by me is true to be the best of my knowledge.
Surajit Adhikary
Timeline
Deputy Branch Manager
IndusInd Bank
06.2022 - Current
NISM-Series-V-A: Mutual Fund Distributors Continuing Professional Education Program
03-2021
Insurance Regulatory and Development Authority of India Certification Examination
08-2020
Privilege Banker
ICICI Bank Ltd
06.2017 - 05.2022
Customer Service Manager
ICICI Bank
08.2015 - 06.2017
NISM-Series-VI: Depository Operations Certification Examaination
11-2014
Post Graduate Diploma in Banking - Banking
MANIPAL UNIVERSITY
09.2014 - 07.2015
Master of Technology (M.Tech) -
Indian Institute of Technology Kharagpur
08.2012 - 06.2014
Bachelor of Technology (B.Tech) -
BIDHAN CHANDRA KRISHI VISWAVIDYALAYA
07.2012 - 06.2014
Madhyamik Examination (10th) -
West Bengal Board of Secondary Education
05.2007 - 05.2008
Higher Secondary (12th) -
West Bengal Council of Higher Secondary Education