SURAJIT ADHIKARY
Deputy Branch Manager
8/8A, Netaji Nagar, Regent Estate, kolkata,WB
Summary
Deputy Branch Manager with more than 7 years experience in customer service and sales in retail banking. Want to work in a challenging business environment and to excel in all assignments in professional career, so as to make a meaningful contribution to the competitiveness and value of the organization at large and in the process enhance skills and knowledge.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Deputy Branch Manager
IndusInd Bank
Kolkata, WB
06.2022 - Current
- Responsible for the administration and efficient daily operation of a full service branch including lending, product sales, customer service and security in accordance with the Bank's objectives.
- Ensure superior level of customer relations and promotion of the sales and service culture through coaching, guidance and staff motivation
- Driving business through existing customer relations
- Focus and driving new customer acquisition
- Ensure maintenance of cash balance as per Cash Retention Limit
- Control and monitor leakage of income, office accounts and anti-money laundering alerts
- Ensure compliance with banking rules, regulations & procedures, review vault register and overdue management
- Review branch operations reports and track exceptional transactions.
- Handle internal and external audit processes and attend audit queries immediately
- Ensure proper on-boarding of all new customers acquired
- Cross-sell of products with new and as well as with existing customers
- Drive digital on-boarding of customers
- Track inflow and outflow of reports (like account closures, account opening, Fixed Deposit renewals/closures etc.) and thus, daily business generation
- Maintain customer relationship through sourcing and on-boarding process
Privilege Banker
ICICI Bank Ltd
Gariahat, Kolkata, West Bengal
06.2017 - 05.2022
- Originate/ develop new and expands existing High Net Worth Customer relationships for liabilities and assets and fee products.
- Source new bank customers through external individual efforts and acquisition channel
- Develop data base for lead generation, identifies market segments, strategize with acquisition channel
- Build long term personal relationship with clients through relationship calling efforts and social interaction
- Cross sale existing bank products to customers and Inform customers of new products or product enhancements to further expand the banking relationship
- Plan and conduct special sales initiatives and events for prospective and existing clients
- Record and respond to customer’s complaints, questions, problems
- Ensure fast and quality turn-around time for responses
- MIS generation, maintain records for all acquisition figures and account upgradations
- Maintain complete relationship record for assigned customer accounts
- Customer service, compliance and execute transactions at the branch
- Track customer complaints/queries and turnaround times to ensure high level of customer satisfaction and provide information for product and service enhancements.
Customer Service Manager
ICICI Bank
Gurusaday, Kolkata, WB
08.2015 - 06.2017
- Handling customer Queries and tracking customer complaints/queries and turnaround times to ensure high level of customer satisfaction and provide information for product and service enhancements
- Execute Transactions like Fund transfer, NEFT, RTGS, Fixed deposits
- Cash Transactions-Cash deposit/Withdrawal, Fee recepts, Tax receipts
- Cross sell banking products to the existing and new customers
- Ensuring regulatory and procedural compliance
- Check vouchers
- Comply KYC norms
- Front end Forex, Demat, Jewel Loan document processing
Education
Post Graduate Diploma in Banking - Banking
MANIPAL UNIVERSITY
09.2014 - 07.2015
Master of Technology (M.Tech) -
Indian Institute of Technology Kharagpur
Kharagpur, WB 08.2012 - 06.2014
Bachelor of Technology (B.Tech) -
BIDHAN CHANDRA KRISHI VISWAVIDYALAYA
Mohanpur, WB 07.2012 - 06.2014
Higher Secondary (12th) -
West Bengal Council of Higher Secondary Education
Madhyamik Examination (10th) -
West Bengal Board of Secondary Education
05.2007 - 05.2008
Skills
Customer Relationship Management Software (CRM)
undefinedCertification
Insurance Regulatory and Development Authority of India Certification Examination
Declarations
I hereby Declare that all the information given by me is true to be the best of my knowledge.
Surajit Adhikary
Timeline
Deputy Branch Manager
IndusInd Bank
06.2022 - Current
NISM-Series-V-A: Mutual Fund Distributors Continuing Professional Education Program
03-2021
Insurance Regulatory and Development Authority of India Certification Examination
08-2020
Privilege Banker
ICICI Bank Ltd
06.2017 - 05.2022
Customer Service Manager
ICICI Bank
08.2015 - 06.2017
NISM-Series-VI: Depository Operations Certification Examaination
11-2014
Post Graduate Diploma in Banking - Banking
MANIPAL UNIVERSITY
09.2014 - 07.2015
Master of Technology (M.Tech) -
Indian Institute of Technology Kharagpur
08.2012 - 06.2014
Bachelor of Technology (B.Tech) -
BIDHAN CHANDRA KRISHI VISWAVIDYALAYA
07.2012 - 06.2014
Madhyamik Examination (10th) -
West Bengal Board of Secondary Education
05.2007 - 05.2008
Higher Secondary (12th) -
West Bengal Council of Higher Secondary Education
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