Surajit Behera
New Delhi
Summary
Accomplished Finance and Operations Professional with a robust track record of optimizing corporate processes across Accounts Payable (AP), Employee Expense Reimbursement (EER), and enterprise Learning Management Systems (LMS). Adept at executing high-volume global invoice processing, managing vendor compliance, auditing multi-regional corporate business expenses via Concur, and steering cross-functional training platforms. Demonstrates strong analytical acumen, strict adherence to global compliance standards, and a proven ability to scale operational efficiency within leading multinational organizations.
Overview
9
9
years of professional experience
Work History
Team Developer (EER & Accounts Payable)
BANK OF AMERICA
11.2021 - Current
- Manage, review, and execute end-to-end invoice processing operations, ensuring comprehensive compliance with global financial standards across multiple international regions.
- Audit and approve high-volume corporate business expenses via SAP/Concur, consistently maintaining strict accuracy, error reduction, and rapid turnaround times.
- Enforce corporate governance rules and global expense policies, mitigating financial discrepancies before final regional disbursements.
Team Developer (LMS – Learning Management System)
BANK OF AMERICA
12.2020 - 11.2021
- Oversaw vendor certification courses, managing testing cycles for template and course approvals from various corporate Lines of Business (LOB).
- Engineered and executed user acceptance testing (UAT) on the myLearning platform, facilitating seamless course migrations to the production CornerStone OnDemand (CSOD) environment.
- Led daily queue management, performance reporting, QA data validation, and conducted continuous learning/refresher sessions to upskill team capabilities.
Senior Team Member (LMS – Learning Management System)
BANK OF AMERICA
12.2017 - 12.2020
- Managed specialized administrative queues across multiple overlapping operational work types, ensuring all system requests hit strict monthly target metrics.
- Developed, configured, and deployed Web-Based Training (WBT) modules and Virtual Instructor-Led Training (VILT) environments within the myLearning infrastructure.
- Maintained monthly operational data sets, building detailed performance dashboards for leadership review.
Senior Team Member
CONVERGYS
- Processed retail account transactions, purchase orders, payment clearing, and monthly account documentation.
- Managed customer billing escalations within Tier-2 Order-to-Cash (OTC) teams, resolving complex invoice disputes, payment misallocations, and account discrepancies.
Smart Class Coordinator cum Trainer
EDUCOMP SOLUTION PVT. LTD.
- Designed and delivered technical hardware/software implementation training for educators on smart board operations.
- Organized infrastructure training data via advanced Excel models to optimize delivery quality.
Education
PGDM - Financial Accounting
Welingkar Institute of Management Development & Research
Skills
- Accounts Payable (AP)
- Employee Expense Reimbursement (EER)
- Corporate Expense Auditing
- Invoice Processing
- Compliance Verification
- SAP
- Concur
- CornerStone OnDemand (CSOD)
- MyLearning Platform
- Queue Management
- Data Validation
- Quality Auditing
- SLA Management
- Multi-Regional Standards Compliance
- Vendor Certification
- Virtual Instructor-Led Training (VILT)
- Web-Based Training (WBT) Development
- Team Mentoring
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Data Management
- Daily/Monthly Operational Reporting
Custom Section
Accounts Payable (AP), Employee Expense Reimbursement (EER), Corporate Expense Auditing, Invoice Processing, Compliance Verification, SAP, Concur, CornerStone OnDemand (CSOD), myLearning Platform, Queue Management, Data Validation, Quality Auditing, SLA Management, Multi-Regional Standards Compliance, Vendor Certification, Virtual Instructor-Led Training (VILT), Web-Based Training (WBT) Development, Team Mentoring, Microsoft Office Suite (Excel, Word, PowerPoint), Data Management, Daily/Monthly Operational Reporting
Disclaimer
I hereby affirm that all information detailed in this resume is an accurate, true, and complete representation of my professional qualifications, experience, and credentials.
Timeline
Team Developer (EER & Accounts Payable)
BANK OF AMERICA
11.2021 - Current
Team Developer (LMS – Learning Management System)
BANK OF AMERICA
12.2020 - 11.2021
Senior Team Member (LMS – Learning Management System)
BANK OF AMERICA
12.2017 - 12.2020
Senior Team Member
CONVERGYS
Smart Class Coordinator cum Trainer
EDUCOMP SOLUTION PVT. LTD.
PGDM - Financial Accounting
Welingkar Institute of Management Development & Research