Surajit Behera
Kolkata
Summary
Motivated professional seeking a position with a reputable company. My career goal is to gain knowledge and experience that will help me advance to a special role in the industry. I am guided by compassion and loyalty, aiming to make a positive impact through my words and actions. By utilizing my skills and dedication, I aim to bring happiness and fulfillment to those around me.
Overview
7
7
years of professional experience
Work History
Store Manager
Go Fashion(India) Ltd
12.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
Customer Service Representative
Madhura Fashion & Retails Ltd.
05.2019 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Associate
PRATAPSONS
08.2017 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
12th - Arts
W.B.C.H.S.E
Howrah,Liluah01.2016
10th -
W.B.B.S.E
Howrah,Liluah01.2014
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store Operations Management
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
Languages
Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Oriya
Bilingual or Proficient (C2)
Personal Information
- Computer Basic Knowledge
- Scouting/N.C.C
- Governor Award from Scouting 2016
Hobbies and Interests
- Internet
- Reading Book
- Playing Games
Personal Information
- Caste: GEN
- Father's Name: Niranjan Behera
- Date of Birth: 10/03/99
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hinduism
Timeline
Store Manager
Go Fashion(India) Ltd
12.2021 - Current
Customer Service Representative
Madhura Fashion & Retails Ltd.
05.2019 - 11.2021
Sales Associate
PRATAPSONS
08.2017 - 05.2019
12th - Arts
W.B.C.H.S.E
10th -
W.B.B.S.E
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