Surajit Hazarika
Global Human Resource Professional
Noida
Summary
Results-driven Global HR Professional offering 13 + years in achieving positive human resources results for ITES companies. Articulate negotiator skillful in supporting competitive company growth by sourcing top-quality applicants for critical roles. Organized planner with excellent team leadership and program management abilities.
Overview
15
15
years of professional experience
24
24
years of post-secondary education
Work History
Global HR Manager
W3Global/Protouch Staffing
03.2022 - Current
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Liaised between multiple business divisions to improve communications.
- Streamlined HR communication channels to improve information dissemination throughout the organization.
- Facilitated international talent mobility by managing visa applications, relocation support, and cross-cultural training for expatriate employees.
- Fostered positive work environment through comprehensive employee relations program.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Enhanced global HR efficiency by streamlining policies and procedures across multiple locations.
- Managed complex employee relations issues with sensitivity and professionalism to ensure positive resolutions for all parties involved.
- Structured compensation and benefits according to market conditions and budget demands.
- Established collaborative partnerships with key stakeholders to understand departmental needs when developing HR programs or initiatives.
- Instructed senior leaders on appropriate employee corrective steps.
- Distributed employee engagement surveys to identify areas of improvement.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Created a culture of continuous learning by offering regular training sessions on relevant topics such as leadership development or new software tools.
- Managed complex HR projects from inception to completion, ensuring timely delivery within budget constraints.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Global HR Lead
Cogtest Services Pvt. Ltd. (DBA Invictus Health Group)
08.2016 - 03.2022
- Fostered collaborative relationships with key stakeholders to drive mutual success both internally and externally.
- Achieved global market expansion by identifying strategic partnerships and executing effective negotiation tactics.
- Established robust performance metrics enabling monitoring of progress toward goals while facilitating data-driven decisionmaking.
- Delivered consistent financial growth with strategic budget management, cost control, and investment planning.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established a strong company culture with clear values and vision, fostering a positive work environment that attracted top talent.
- Implemented cost-saving measures across all departments by streamlining processes and optimizing resource allocation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
HRO Experienced Benefits Analyst
AON Hewitt
04.2011 - 06.2012
- Supported continuous improvement efforts within the benefits department by identifying areas of opportunity and implementing innovative solutions to drive efficiency and effectiveness.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Managed relationships with external partners such as insurance carriers and brokers to ensure optimal service levels for both the company and its employees.
- Collaborated with HR team to design and administer annual benefits open enrollment events, leading to a smooth process for all employees.
- Contributed to the development and execution of annual benefits budget, aligning with organizational goals and cost containment strategies.
- Improved benefits plan offerings by conducting comprehensive market research and analyzing industry trends.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
- Saved company resources through diligent auditing of benefit invoices, ensuring accurate billing and timely payments.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted with design and implementation of various employee benefits programs.
Analyst
UnitedLex
06.2012 - 08.2016
- Gathered, organized and input information into digital database.
- Queried databases for information needed for report processing.
- Collected, arranged, and input information into database system.
Sr. Customer Service Associate
WNS Global Services
02.2009 - 04.2011
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Processed, scheduled and executed customer orders for new and established customers.
- Cross-trained and backed up other customer service supervisor.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Mentored junior associates in maintaining a high level of professionalism and delivering exceptional service to clients.
Education
PGDHRM - Human Resource Management
Symbiosis Center For Distance Learning
Pune 04.2001 - 04.2021
Bachelor of Commerce - Finance
Gauhati University
Guwahati, India07.2008
Higher Secondary 12th - Commerce
Assam Higher Secondary Education Council
Morigaon, India 04.2001 - 04.2005
High School Diploma -
Board of Secondary Education Assam (SEBA)
Morigaon, India 04.2001 -
Skills
Hiring and Onboarding
undefinedReferences
Available on request
Timeline
Global HR Manager
W3Global/Protouch Staffing
03.2022 - Current
Global HR Lead
Cogtest Services Pvt. Ltd. (DBA Invictus Health Group)
08.2016 - 03.2022
Analyst
UnitedLex
06.2012 - 08.2016
HRO Experienced Benefits Analyst
AON Hewitt
04.2011 - 06.2012
Sr. Customer Service Associate
WNS Global Services
02.2009 - 04.2011
PGDHRM - Human Resource Management
Symbiosis Center For Distance Learning
04.2001 - 04.2021
Higher Secondary 12th - Commerce
Assam Higher Secondary Education Council
04.2001 - 04.2005
High School Diploma -
Board of Secondary Education Assam (SEBA)
04.2001 -
Bachelor of Commerce - Finance
Gauhati University
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