Surajit Hazarika
Global Human Resource Professional
Noida
Summary
Results-driven Global HR Professional offering 13 + years in achieving positive human resources results for ITES companies. Articulate negotiator skillful in supporting competitive company growth by sourcing top-quality applicants for critical roles. Organized planner with excellent team leadership and program management abilities.
Overview
15
15
years of professional experience
24
24
years of post-secondary education
Work History
Global HR Manager
W3Global/Protouch Staffing
03.2022 - Current
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Liaised between multiple business divisions to improve communications.
- Streamlined HR communication channels to improve information dissemination throughout the organization.
- Facilitated international talent mobility by managing visa applications, relocation support, and cross-cultural training for expatriate employees.
- Fostered positive work environment through comprehensive employee relations program.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Enhanced global HR efficiency by streamlining policies and procedures across multiple locations.
- Managed complex employee relations issues with sensitivity and professionalism to ensure positive resolutions for all parties involved.
- Structured compensation and benefits according to market conditions and budget demands.
- Established collaborative partnerships with key stakeholders to understand departmental needs when developing HR programs or initiatives.
- Instructed senior leaders on appropriate employee corrective steps.
- Distributed employee engagement surveys to identify areas of improvement.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Created a culture of continuous learning by offering regular training sessions on relevant topics such as leadership development or new software tools.
- Managed complex HR projects from inception to completion, ensuring timely delivery within budget constraints.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Global HR Lead
Cogtest Services Pvt. Ltd. (DBA Invictus Health Group)
08.2016 - 03.2022
- Fostered collaborative relationships with key stakeholders to drive mutual success both internally and externally.
- Achieved global market expansion by identifying strategic partnerships and executing effective negotiation tactics.
- Established robust performance metrics enabling monitoring of progress toward goals while facilitating data-driven decisionmaking.
- Delivered consistent financial growth with strategic budget management, cost control, and investment planning.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established a strong company culture with clear values and vision, fostering a positive work environment that attracted top talent.
- Implemented cost-saving measures across all departments by streamlining processes and optimizing resource allocation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
HRO Experienced Benefits Analyst
AON Hewitt
04.2011 - 06.2012
- Supported continuous improvement efforts within the benefits department by identifying areas of opportunity and implementing innovative solutions to drive efficiency and effectiveness.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Managed relationships with external partners such as insurance carriers and brokers to ensure optimal service levels for both the company and its employees.
- Collaborated with HR team to design and administer annual benefits open enrollment events, leading to a smooth process for all employees.
- Contributed to the development and execution of annual benefits budget, aligning with organizational goals and cost containment strategies.
- Improved benefits plan offerings by conducting comprehensive market research and analyzing industry trends.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
- Saved company resources through diligent auditing of benefit invoices, ensuring accurate billing and timely payments.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted with design and implementation of various employee benefits programs.
Analyst
UnitedLex
06.2012 - 08.2016
- Gathered, organized and input information into digital database.
- Queried databases for information needed for report processing.
- Collected, arranged, and input information into database system.
Sr. Customer Service Associate
WNS Global Services
02.2009 - 04.2011
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Processed, scheduled and executed customer orders for new and established customers.
- Cross-trained and backed up other customer service supervisor.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Mentored junior associates in maintaining a high level of professionalism and delivering exceptional service to clients.
Education
PGDHRM - Human Resource Management
Symbiosis Center For Distance Learning
Pune 04.2001 - 04.2021
Bachelor of Commerce - Finance
Gauhati University
Guwahati, India07.2008
Higher Secondary 12th - Commerce
Assam Higher Secondary Education Council
Morigaon, India 04.2001 - 04.2005
High School Diploma -
Board of Secondary Education Assam (SEBA)
Morigaon, India 04.2001 -
Skills
Hiring and Onboarding
Human Resource Management Software HRMS
Employment Record Verification
Improving Organizational Standards
Training Needs Analysis
HR analytics
Risk Management
Human Capital Management
Performance Management Systems
Policy Improvement Recommendations
Regulatory Compliance
Workforce Planning
References
Available on request
Timeline
Global HR Manager
W3Global/Protouch Staffing
03.2022 - Current
Global HR Lead
Cogtest Services Pvt. Ltd. (DBA Invictus Health Group)
08.2016 - 03.2022
Analyst
UnitedLex
06.2012 - 08.2016
HRO Experienced Benefits Analyst
AON Hewitt
04.2011 - 06.2012
Sr. Customer Service Associate
WNS Global Services
02.2009 - 04.2011
PGDHRM - Human Resource Management
Symbiosis Center For Distance Learning
04.2001 - 04.2021
Higher Secondary 12th - Commerce
Assam Higher Secondary Education Council
04.2001 - 04.2005
High School Diploma -
Board of Secondary Education Assam (SEBA)
04.2001 -
Bachelor of Commerce - Finance
Gauhati University