Surajit Mondal
Urban Company Proffesonal
JIbantala
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Urban Company
Cleaning Proffesonal
Bengaluru
03.2020 - Current
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Created plans and communicated deadlines to complete projects on time.
- Increased customer satisfaction by resolving issues.
- Delivered services to customer locations within specific timeframes.
- Delever over 60 customer service in amonth
FOS at Jio
Sells exucutive
Deuli
02.2017 - 07.2018
- Drove operational improvements which resulted in savings and improved profit margins.
- Maintained energy and enthusiasm in fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Handled 15 calls per day to address customer inquiries and concerns.
- Increased customer satisfaction by resolving issues.
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend and holiday shifts.
Education
High School Diploma -
Dhuturdaha Kalyan Parishad High School (H.S)
Dhuturdaha,Minakhan, 24 Pgs (N) West Bengal-743425 05.2013 - 06.2015
Skills
Company policy support
undefinedCertification
Skill India
Building Communal Harmony
Involve NGOs as well as social, cultural and educational institutions in promoting National Integration. Set up an Interfaith Dialogue Committee: This will help promote understanding between different religions. Promote Moral Education in Education institutions: This should include the basic teachings of all religions.
Timeline
FN Carrier Eathical Hacking Licens and Certificate
08-2022
Skill India
03-2022
Urban Company
Cleaning Proffesonal
03.2020 - Current
FOS at Jio
Sells exucutive
02.2017 - 07.2018
HS Diploma
06-2015
High School Diploma -
Dhuturdaha Kalyan Parishad High School (H.S)
05.2013 - 06.2015
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