Surajit Santra

Duties and Responsibilities:

• Heading the bar operations with a team of 8 members, including 2 captains.
• Operations Management: Supervise daily F&B operations to ensure smooth service. Ensure compliance with health, safety, and hygiene regulations. Monitor food preparation and presentation standards.
• Operational Support: Assist other outlets—including the coffee shop, room service, and banquets—during peak hours or staffing shortages to ensure seamless operations and guest satisfaction.
• Customer Service: Ensure high levels of guest satisfaction by maintaining quality service. Handle customer complaints and feedback professionally.
  Train staff to provide excellent service.
• Staff Supervision and Training: Train and evaluate F&B staff. Schedule and manage employee shifts. Motivate staff to maintain high performance and service quality.
• Menu Planning and Vendor Management: Work with chefs and bartenders to develop menus. Source and negotiate with suppliers for quality ingredients, beverages, and equipment hiring.
• Marketing & Promotions: Plan promotions and special events, live performances, and DJ events through social media and other channels to attract customers. Collaborate with the influencer to advertise F&B services.
• Inventory and Stock Control: Monitor beverage stock levels, and update the daily FLR book based on sales. Coordinate with the purchasing team for liquor and ingredient orders, and verify deliveries as needed.
• Cost Control and Budgeting: Help manage food and beverage costs. Responsible for maintaining beverage cost at 22% – 24%, and food cost at 28% at all times. Reduce waste, and support the efficient use of resources.
• I have successfully curated New Year's Eve at the Park, Bangalore, under my supervision, bringing in INR 50 lakhs on New Year's Eve, with a profit margin of 68%.
• Research and identify DJs and music artists that match the brand vibe and guest preferences. Manage artist and agency inquiries related to performances, events, and collaborations.
• Plan and maintain the event schedule to ensure a vibrant guest experience.

Duties and Responsibilities:

• Operational Support: Assist other outlets—including the coffee shop, room service, and banquets—during peak hours or staffing shortages to ensure seamless operations and guest satisfaction.
• Ensure guest satisfaction by providing attentive service, and handling complaints or requests.
  Learn to anticipate guests' needs and exceed expectations.
• Observe and assist with staff scheduling and delegation of tasks. Help with training new staff or team members under supervision.
• Assist with inventory checks, ordering, and stock management. Learn proper storage and waste control procedures.
  Support the team in promoting food and beverage items. Learn sales techniques, and how to meet sales targets.
• Understand food and beverage cost control techniques. Assist with analyzing revenue and expenses under guidance.
• Learn about food safety, sanitation, and health regulations.
  Ensure compliance with company policies and procedures.
• Prepare daily reports for senior staff. Track feedback, revenue performance, and staff efficiency.
• I have successfully curated New Year's Eve at the Park, Bangalore, under my supervision, bringing in INR 46.08 lakhs on New Year's Eve, with a profit margin of 61%.
• Research and identify DJs or music artists whose style aligns with the brand's vibe and guest preferences. Handle inquiries from DJs, booking agencies, regarding events, performance opportunities, or collaborations.
• Develop and maintain a comprehensive entertainment calendar for the venue, ensuring a diverse, and exciting lineup that enhances guest experiences.
• Collaborate with the marketing team to promote DJ events through social media and other channels.

Duties and Responsibilities:

• Guest Service: Ensure an excellent guest experience through attentive service, handling special requests, and resolving complaints promptly.
• Team Supervision: Oversee and support service staff during operations, assign duties, and ensure adherence to service standards.
• Coordination: Liaise with the kitchen, bar departments to ensure a smooth flow of food and beverage service.
• Training: Assist in training new staff on SOPs, service etiquette, and menu knowledge.
• Inventory Management: Monitor daily consumption, update the FLR book, and assist in ordering and stock checks.
• Compliance: Ensure hygiene, safety, and grooming standards are maintained at all times.
• Operational Support: Step in to assist other outlets, like in-room dining, Coffee shop or banquets, during staff shortages or busy periods.
• Upselling: Promote daily specials, premium beverages, and upsell menu items to enhance revenue.

Duties and Responsibilities:

• Assisted in supervising the service team, ensuring smooth and efficient operations. Supported management in guest interactions, resolving issues and enhancing customer satisfaction.
• Trained and guided new staff on service standards and company policies.
• Develop in-depth knowledge of the food and beverage menu, including signature cocktails, and poolside offerings.
• Assist in setting up and managing special events, private parties, or theme nights at Aqua or i-BAR.
• Monitor the usage and wastage of beverages and food items, ensuring cost control.

Duties and Responsibilities:

• Recommend menu items, including cocktails, wines, and specialty dishes, based on guest preferences and upselling opportunities.
• Assist in setting up and executing special events, theme nights, and private parties at Aqua and i-BAR.
• Prepare tables and service stations before service hours, ensuring all areas are clean, organized, and fully stocked.
• Suggestive selling to promote high-margin items, including premium beverages, and signature cocktails.

Duties and Responsibilities:

• Greet guests warmly, and provide excellent customer service. Take food and beverage orders accurately.
  Answer questions about the menu, ingredients, and specials.
• Input orders into the POS system.
• Coordinate with kitchen and bar staff to ensure timely and accurate preparation.
• Serve food and beverages efficiently.
• Maintain cleanliness of the dining area, service stations, and equipment. Follow food safety and hygiene standards.
• Restock service areas with supplies like cutlery, condiments, napkins, and beverages.
• Assist with inventory checks, and notify supervisors of low-stock items.
• Present bills, handle payments and return change accurately. Handle cash and card transactions securely.
• Work closely with other staff members (kitchen, bar, and management) to ensure smooth operations.
  Attend briefings and training sessions.