Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Disclaimer
Personal Information
Accomplishments
Timeline
Generic

Surajit Sen

Kolkata

Summary

Dynamic Accounting Department Manager at Infiniti Retail Limited with a proven track record in audit coordination and reconciliation processes. Adept at training and mentoring teams, I excel in problem-solving and customer relationship management, ensuring compliance and enhancing operational efficiency. Committed to driving process improvements and achieving organizational goals.

Overview

18
18
years of professional experience

Work History

Accounting Department Manager

Infiniti Retail Limited
Kolkata
11.2020 - Current
  • Managed daily accounting operations for retail transactions and financial reporting.
  • Reviewed financial statements for discrepancies and ensured timely resolutions.
  • Conducted regular audits to maintain integrity in financial reporting and controls.
  • Assigned tasks to staff members, while providing guidance and training as needed.
  • Reconciled bank statements on a regular basis to ensure accuracy of financial records.
  • Resolved customer disputes regarding billing issues or discrepancies in a timely manner.
  • Coordinated audits by internal auditors and responded to audit inquiries as necessary.
  • Maintained accurate records of all transactions, including accounts receivable and payable.
  • Review MIS Reports and making monthly provision along with the all financial reports as per SOP on time.
  • Conducted reviews and evaluations for cost-reduction opportunities in store level.
  • Conducted analysis to support safety initiatives and informed management through comprehensive reporting.
  • Handled petty cash for unplanned company expenses.

Head Cashier

Landmark Group
02.2018 - 11.2020
  • Company Overview: Lifestyle International Private Limited Max Retail Division
  • Lifestyle International Private Limited Max Retail Division
  • Supervised daily cash handling and ensured accurate register operations.
  • Trained and mentored new cashiers on customer service best practices.
  • Managed cash drawer reconciliation and resolved discrepancies promptly.
  • Oversaw scheduling of cashier shifts to optimize coverage and service.
  • Assisted customers with transactions and addressed inquiries effectively.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Coached employees on best practices for handling customer complaints quickly and effectively.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
  • Reviewed financial reports on a weekly basis to ensure accuracy of store operations and compliance with company guidelines.
  • Maintained records of daily transactions including sales receipts, cash received, discounts issued.
  • Resolved customer complaints and issues, ensuring satisfaction and maintaining store reputation.
  • Provided feedback to management on cashier performance, identifying training needs and opportunities for improvement.

Commercial Executive

Future Group
07.2007 - 02.2018
  • Maintained accurate records of all transactions pertaining to commercial activities.
  • Resolved customer complaints promptly in a professional manner.
  • Provided guidance and support to team members in order to achieve organizational objectives.
  • Maintaining DSR and sent it to RO.
  • Maintaining Unplanned expenses through petty cash.
  • Selling Gift Vouchers.
  • Maintaning Cashier Rostering.

Education

B.A -

University of Calcutta
Kolkata
01.2009

Higher secondary Education -

W.B.C.H.S.E
Kolkata
01.2006

Secondary Education -

W.B.B.S.E
Kolkata
01.2004

Skills

  • Confident
  • Accounts payable
  • Audit coordination
  • Reconciliation processes
  • Customer relationship management
  • Compliance adherence
  • Problem solving
  • Time Management
  • Honest
  • Dedicated
  • Familiar with Microsoft Office (Word, Excel, PowerPoint)
  • Training and mentoring
  • Process improvement
  • Team building
  • Knowledge of SAp

Languages

  • Bengali
  • Hindi
  • English

Hobbies and Interests

  • Movies
  • Football
  • Coin Collection

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge. I am also confident of my ability to work in a team.

Personal Information

  • Father's name: Late Shyamal Sen
  • Date of Birth: 03/31/1988
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Accomplishments

  • Employee of the Month winner January 2011 (Future Group).
  • 3-time Best Support Staff winner, November 2018, March 2019, October 2019 (Lifestyle International Private Limited, Max Retail Division).
  • Two time Pillar of the Year Award Winner March 2020 & March 2021 (Infiniti Retail Limited).
  • 4 times Croma Champions badges Winner in Cluster.(Infiniti Retail Limited).
  • 2 times Best DM Accounts Trophy Winner Fy22-23,Fy 23-24 (Infiniti Retail Limited).

Timeline

Accounting Department Manager

Infiniti Retail Limited
11.2020 - Current

Head Cashier

Landmark Group
02.2018 - 11.2020

Commercial Executive

Future Group
07.2007 - 02.2018

B.A -

University of Calcutta

Higher secondary Education -

W.B.C.H.S.E

Secondary Education -

W.B.B.S.E

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