Suraj Kumar Panda
System Integration Engineer
Bhubaneswar
Summary
3.1 years of total Experience in IT Hardware and Networking Industry. As experienced in troubleshooting problems of computer hardware and network devices, have experience in resolving issues of different IT peripherals and their analysis. Responsible for computer assembling and Desktop support. Good knowledge on the Network Management. Highly flexible and capable of learning new technologies. Have a good knowledge on files like pdf, doc, xlsx, docx. Have good knowledge on Windows Operating systems and sound knowledge in Linux Operating Systems. Have good knowledge on Microsoft office and Outlook Management. Detail-oriented Support Assistant with [Number] years of experience executing wide range of administrative duties with efficiency and accuracy. Collaborative team member working with employees across all organizational levels both confidently and respectfully for optimal productivity. Timely problem solver with talents in report preparation, documentation editing and supply ordering.
Overview
4
4
years of professional experience
3
3
English, Hindi, ODIA
Work History
District Support Assistant
CSM Technologies
Bhubaneswar
05.2023 - Current
- Wrote and published memos, notes and other written correspondence, promoting professional in-office communication for employees.
- Created, prepared, and delivered reports to various departments.
- Monitored employee and customer interactions to assess quality of service.
- Organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel.
Support Executive
Esquare System and Technologies Pvt Ltd
Bhubaneswar
12.2012 - 11.2019
- End to end monitoring & troubleshooting on the deployments
- Traveling to the client’s location or connecting via remote link
- Troubleshooting hardware and software issues
- Installing and maintaining hardware and computer peripherals
- Installing and upgrading operating systems and computer software
- Troubleshooting networking and connection issues
- Advising on software or hardware upgrades
- Configure roles like software update point, Endpoint Protection
- Regular checking of Internet connectivity and system performance
- Responding to technical support calls from end users of computers and software applications
- Setting up and installing new computers, networks and software
- Setting up user accounts and profiles on the network
- Installing updates, known as patches, to software applications
- Installing and configuring O.S ,anti-virus software and other applications such as Microsoft office
- Diagnosing and fixing network problems and hardware or software faults
- Maintaining inventories of hardware and software
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Possibly training junior staff
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Replace parts as required
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Set up new users' accounts and profiles and deal with password issues
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Conduct electrical safety checks on computer equipment.
Education
B.Tech - CSE, SCIENCE FROM
VIGNAN INSTITUTE OF TECGHNOLOGY AND MANAGEMENT, BEHRAMPUR (BPUT), HITECH SCIENCE COLLEGE
10th - undefined
SRI SATHYA SAI VIDYA MANDIR, CBSE
Skills
Technical support skillsundefined
Sports, Gym
Badminton, Bodybuilding
Timeline
District Support Assistant
CSM Technologies
05.2023 - Current
Support Executive
Esquare System and Technologies Pvt Ltd
12.2012 - 11.2019
B.Tech - CSE, SCIENCE FROM
VIGNAN INSTITUTE OF TECGHNOLOGY AND MANAGEMENT, BEHRAMPUR (BPUT), HITECH SCIENCE COLLEGE
10th - undefined
SRI SATHYA SAI VIDYA MANDIR, CBSE
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