Summary
Overview
Work History
Education
Skills
Timeline
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Suraj Mani Shukla

Summary

With strong time management skills and comprehensive knowledge of the customer service sector, I am driven and ready to tackle new challenges. As a skilled Inbound Customer Service Agent, I am dedicated to preserving and improving customer satisfaction with every interaction. I understand the importance of representing a brand's mission in every customer engagement. My commitment lies in identifying customer needs and delivering efficient resolutions to their concerns.

Overview

8
8
years of professional experience

Work History

Contact Center Associate

Concentrix
Gurgaon
02.2020 - Current
  • Reviewed content for compliance with internal policies and procedures.
  • Provided guidance and support to new moderators in order to ensure high quality standards are met.
  • Monitored user-generated content for violations of community standards.
  • Resolved customer disputes and complaints quickly and satisfactorily, resulting in a X% reduction in customer complaints.

Customer Care Executive

Shutll App based cab Service
Gurgaon
01.2018 - 01.2020
  • Provided excellent customer service and resolved customer issues, resulting in a X-star rating on customer satisfaction surveys.
  • Assisted customers with app guidance, cab booking, and rescheduling, providing information about boarding point, resulting in a X% reduction in customer wait times.
  • Collaborated with other departments to resolve customer issues.
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.

Technical Sales Representative

Yaantra.com
03.2016 - 12.2017
  • Developed a deep understanding of customer needs and used it to upsell existing customers, resulting in an X% increase in revenue.
  • Utilized CRM software to track customer interactions and sales activities.
  • Generated new business through cold-calling and lead generation, resulting in an X% increase in sales.
  • Utilized sales techniques and strategies to build customer relationships and close sales, resulting in an X% increase in sales.
  • Identified and captured potential customers through various online channels.
  • Prepared presentations outlining competitive advantages of our products and services compared to others in the market.
  • Negotiated pricing contracts with customers while maintaining profitability margins.

Education

Bachelor of Science - Chemistry

RML University Uttar Pradesh
Faizabad (U.P)
07-2013

Skills

  • Dispute Resolution
  • Follow-up skills
  • Escalation management
  • Goal-Oriented
  • CRM Software
  • Customer Service
  • Technical Support

Timeline

Contact Center Associate

Concentrix
02.2020 - Current

Customer Care Executive

Shutll App based cab Service
01.2018 - 01.2020

Technical Sales Representative

Yaantra.com
03.2016 - 12.2017

Bachelor of Science - Chemistry

RML University Uttar Pradesh

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Suraj Mani Shukla