Surajpal Singh
Ahmedabad
Summary
Results-driven professional with a strong background in customer engagement, program advising, and retail operations. Experienced in delivering seamless omni-channel experiences at Decathlon, and providing academic support to a global student base at the University of the People. Skilled in communication, problem-solving, and cross-functional collaboration, with a passion for enhancing user experiences, and driving impact through strategic support and service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Omni Sports Leader
Decathlon
New Delhi
08.2024 - 11.2024
- Worked with athletes to improve sporting abilities and overall sportsmanship.
- Led end-to-end customer experience across online and off-line channels, Driving sales and ensuring seemless service in a fast-paced retail environment.
- Managed product merchandising, inventory, and team coordination while actively promoting sports culture through community engagement and events.
- Participated in games and recreational activities which encouraged individuals and staff to join in.
Program Advisor
UoPeople
Mysore
08.2022 - 11.2022
- Advised and supported a diverse student body throughout their academic journey, ensuring timely progression and high retention through personalized guidance.
- Collaboration with cross-functional teams to resolve student concerns, optimize academic planning, and enhance the overall student experience.
- Provided guidance and support to students in the program, including answering questions about course requirements, degree plans, and registration procedures.
- Maintained accurate records of all student interactions and progress.
Education
Bachelor of Commerce - Business Management
University of Mysore
Mysore09-2020
Skills
- Inventory management
- Customer experience
- Accurate money handling
- POS system operation
- Product merchandising
- Team coordination
- Event promotion
- Academic advising
Affiliations
- Organize regular badminton matches and trekking trips with colleagues, fostering team bonding, and promoting a healthy, active lifestyle
Accomplishments
- Earned Junior Under Officer (JUO) rank in NCC, demonstrating leadership, discipline, and excellence during national-level training and activities
- Received appreciation from the Store Leader and Team Leader at Decathlon for outstanding product organization, created a dedicated sock display that improved visibility and helped customers find products easily
Certification
- NCC (National Cadet Corps) 'C' Certificate
- NCC - Shivaji Trail Trek - Kolhapur
- NSS (National Service Scheme) Certificate
Languages
Hindi
First Language
English
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Malayalam
Beginner (A1)
A1
Timeline
Omni Sports Leader
Decathlon
08.2024 - 11.2024
Program Advisor
UoPeople
08.2022 - 11.2022
Bachelor of Commerce - Business Management
University of Mysore
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