Suraj Prakash Sahu

• Developed detailed project plans outlining tasks, deadlines and resources needed for successful implementation of projects.
• Lead cross-functional teams to define business requirements and implement efficient solutions.
• Conduct comprehensive data analysis to support strategic decision-making.
• Develop and maintain project documentation, including business requirements, process flows, and use cases.
• Facilitate workshops and meetings with stakeholders to gather requirements and ensure alignment.
• Implement process improvements that increased operational efficiency by 15%.
• Utilize SQL and data visualization tools (Tableau, Power BI) to derive insights from complex data sets.

Project 1: Implementation of Customer Relationship Management (CRM) System PayPal, Bangalore

Role: Lead Business Analyst

Responsibilities:

Conducted a thorough needs analysis to understand the requirements of various business units.

Facilitated workshops to gather and document detailed business requirements.

Worked with IT and vendor teams to design and implement the CRM system.

Managed the testing phase, including writing test cases and coordinating user acceptance testing (UAT).

Provided training and support to end-users, ensuring a smooth transition and adoption of the new system.

Resulted in a 20% increase in customer satisfaction scores and a 15% improvement in sales efficiency.

Project 5: Financial Reporting Automation

Objective: Automate financial reporting processes to improve accuracy and efficiency.

Roles and Responsibilities:

Gathered requirements from finance teams through interviews and workshops to identify key pain points and reporting needs.

Designed and implemented automated reporting solutions using Power BI, including real-time dashboards and custom reports.

Developed and maintained data models, ensuring data integrity and accuracy.

Conducted user acceptance testing (UAT) with finance teams and provided training sessions on new tools and processes.

Achievements: Reduced reporting time by 40% and improved data accuracy, enhancing decision-making.

Project 6: Supply Chain Optimization

Objective: Optimize supply chain processes to reduce costs and improve delivery times.

Roles and Responsibilities

Conducted a comprehensive analysis of current supply chain operations using process mapping and data analysis.

Identified bottlenecks and inefficiencies, such as excessive inventory levels and delayed deliveries.

Collaborated with stakeholders to develop optimization strategies, including inventory management improvements and vendor performance monitoring.

Implemented new supply chain management software and integrated it with existing ERP systems.

Monitored key performance indicators (KPIs) post-implementation to track improvements.

Achievements: Reduced operational costs by 20% and improved delivery times by 15%.

Project 7: Customer Feedback Analysis Tool

Objective: Develop a tool to analyze customer feedback and improve product offerings.

Roles and Responsibilities:

Collected and analyzed customer feedback data from surveys, social media, and customer service interactions.

Created data visualizations and reports using Tableau to identify trends and actionable insights.

Collaborated with product development teams to implement changes based on customer feedback, such as feature enhancements and bug fixes.

Monitored the impact of changes on customer satisfaction and product performance.

Achievements: Improved customer satisfaction scores by 15% and increased product usage by 10%

Project 4: E-commerce Platform Integration

Objective: Integrate a new e-commerce platform with existing inventory management and ERP systems.

Roles and Responsibilities:

Facilitated workshops with stakeholders from sales, inventory, and IT departments to define integration requirements.

Created detailed process maps, data flow diagrams, and functional specifications.

Managed data migration, ensuring data consistency and accuracy between systems.

Coordinated with external vendors and internal development teams to ensure seamless integration.

Monitored post-launch performance, identified issues, and implemented necessary fixes.

Achievements: Increased online sales by 30% and reduced order processing time by 15%.