Suraj S Vijay
Thiruvananthapuram
Summary
Experienced business development professional looking for a leadership position with increasing responsibility and room to contribute to company success. Eager to provide a high level of service and promote affirmative experiences. Determined and responsible for boosting efficiency. Focused on smoothly overseeing financial, personnel, and operational facets. Effectively balance targets with resources and optimize long-term success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Associate-Customer Service
Allianz
10.2023 - Current
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Answered constant flow of customer calls with minimal wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Updated account information to maintain customer records.
Academic Advisor at Exeed College
Schneide Solutions Pvt Ltd
10.2020 - Current
- Connecting cold Leads
- Using CRM,and other social media as a tool to promote business products
- Campaigning via whats app and email for sales promotions
- Working for international Universities from the UK, Europe, Malaysia and other awarding bodies
- Connecting with clients based in various countries and explaining to them the University and courses and benefits of the program
- Explaining the course structure, duration, and awarding body
- Maintain accurate and confidential student records
- Connected students with information and resources to promote academic progress and empowered students to explore new interests.
- Guiding through opportunities and career growth
- Served as student mentor and counsellor for students when academic problems and personal adjustment issues arose.
- Pitched ideas for business development to the executive team and gave in-depth presentations to clients using effective public speaking skills.
Admission Officer at Athena Global Education
Schneide Solutions Pvt Ltd
08.2019 - 10.2020
- Worked as regional Support Officer for Singapore, Philippines, Uganda, South Africa, Zimbabwe, Nigeria
- Had also collaborated closely with deans and prospective students by answering questions, interpreting and administering contracts, and effectively alleviating issues.
- Connecting with international students and connecting them via email, phone calls, Linked In, and other sources.
- Maintained contact with prospective students through phone calls and email to manage smooth communications and follow up applications.
- Monitored student course enrolment and faculty work loads to determine and maintain smooth schedule.
Business Development Executive
Acumen Global Pvt Ltd
05.2019 - 08.2019
- Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating enterprises
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones
- Devised effective marketing, sales, and other promotional initiatives
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends
- Established relationships with key decision-makers within the customer's organization to promote growth and retention
Business Development Executive
Neuroglia Health Pvt LTD
01.2019 - 05.2019
- Guiding MBBS students and Doctors on the benefits of using MARROW, an online NEET PG preparation Application
- Fostered and facilitated relationships with product distribution channels to increase product sales
- Maximized revenues in several schemes by implementing creative sales training techniques
- Negotiated and closed long-term agreements with new clients in assigned territory
- Examined marketing material with the consumer's perspective in mind to increase sales and expand the key client base.
- Travelling to Hospitals and colleges to meet with learners in medical field.
Admission Counselor
Kingster Education Pvt LTD
07.2018 - 01.2019
- Communicating with Indian and Internationally generated leads
- Handled client inquiries professionally and efficiently
- Admission in Online programs in association with the National Institute of Business Management and Pradhan Mantri Kaushal Vikas Yojana (PMKVY)
- Atchevinment of Monthly targets
- Development of new monthly strategies for Enrollment
- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
HR Head, Accountant
Parpella VFO Pvt LTD
07.2017 - 05.2018
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and all types of cash and banking reconciliations
- Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger
- Coordinated and scheduled meetings, interviews
- Managed company's hiring processes, assisting in tasks such as creating job descriptions and selecting candidates.
- Assisted accountants with payroll processes by providing reports on employee absences, holiday and bonuses.
- Analyzed monthly balance sheet accounts for corporate reporting
- Monitored multiple databases to keep track of all company inventory
- Tracking expenses and income of businesses and maintaining bank statements for checking accounts
- Managed employee requests regarding Human Resources issues, rules and regulations.
- Monitored office inventory supplies, promptly ordering new stock when required.
- Created periodic reports comparing budgeted costs to actual costs.
Education
Bachelor of Commerce (B.Com) - Accounting and Taxation
Kerala University
Thiruvananthapuram, Kerala2015
MBA - Logistics and Supply Chain Management
Conspi Academy Of Management Studies - [CAMS]
Thiruvananthapuram, KeralaApril 2017
Skills
- Academic monitoring
- Student mentoring
- Customer Service Expertise
- Consultative sales techniques
- Sales pipeline management
- Salesforce CRM expert
- Work force management
- Training and mentoring
- Data analysis
- Cold calling
- Financial analysis
- Strategic decision-making
- Multitasking
- Workplace Safety
- Customer Service
Certification
- Tally ERP 9.0
- Diploma in Logistics and Supply chain
- Quick books
- Peachtree
- Microsoft Office
Timeline
Senior Associate-Customer Service
Allianz
10.2023 - Current
Academic Advisor at Exeed College
Schneide Solutions Pvt Ltd
10.2020 - Current
Admission Officer at Athena Global Education
Schneide Solutions Pvt Ltd
08.2019 - 10.2020
Business Development Executive
Acumen Global Pvt Ltd
05.2019 - 08.2019
Business Development Executive
Neuroglia Health Pvt LTD
01.2019 - 05.2019
Admission Counselor
Kingster Education Pvt LTD
07.2018 - 01.2019
HR Head, Accountant
Parpella VFO Pvt LTD
07.2017 - 05.2018
Bachelor of Commerce (B.Com) - Accounting and Taxation
Kerala University
MBA - Logistics and Supply Chain Management
Conspi Academy Of Management Studies - [CAMS]