Suraj Singh Adhikari
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Ienergizer
06.2019 - 12.2025
- Managed high-volume customer inquiries through multiple channels, ensuring timely and effective resolution of issues.
- Developed and implemented streamlined processes for handling customer feedback, improving overall service efficiency.
- Trained and mentored new staff, enhancing their understanding of customer service protocols and best practices.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Support Specialist
Fedex
New delhi
05.2018 - 05.2019
- Leveraged CRM software to track customer interactions, ensuring accurate and timely follow-up on all queries.
- Collaborated with cross-functional teams to identify and implement process improvements, streamlining customer service operations.
- Managed escalated customer complaints with empathy and professionalism, successfully restoring client trust and satisfaction.
Education
Bachelor of Commerce - Commerce
University of Delhi
02.2013 - 08.2017
Skills
- Punctuality and reliability
- Complaint resolution
- Customer service
- Refunds processing
- Critical thinking
- Time management
- Strong teamwork
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Customer Service Representative
Ienergizer
06.2019 - 12.2025
Customer Support Specialist
Fedex
05.2018 - 05.2019
Bachelor of Commerce - Commerce
University of Delhi
02.2013 - 08.2017