Overview
Work History
Education
Skills
Timeline
Generic

SURAJ UTHAPPA

Bengaluru

Overview

2026
2026
years of professional experience

Work History

IT Associate

Touchstone Infotech
Bangalore
08.2025 - 01.2026
  • Handling issues with crm tool zoho
  • Managing social media posts comments
  • Managing calendar for the social media
  • Office 365

Technical Support

Clickoncare Pvt Ltd
03.2019 - 01.2020
  • Configuring Quota management for users through server and NAS device.
  • Restrict unwanted websites on the user's computer through Kaspersky commercial antivirus.
  • Knowledge of M365 ( migrating windows 10 to windows 10 business)
  • Hands‑on experience on Azure active directory.
  • Handling procurement with the vendors.
  • Provided technical support to users experiencing networking problems.

Education Coach

Vidyanext learning Pvt Ltd
06.2017 - 07.2018
  • Creating an innovation lab for tutors and students to test the prototype or product.
  • Worked in user research by conducting interviews to gather scenarios and variables of tutors.
  • Worked upon personas, problem statements and variables.
  • Developed KPIs and followed them up on sprints.

Customer Service Executive

Pearson education Pvt Ltd
06.2013 - 11.2014
  • Managing appointments of students for the classes scheduled through calls.
  • Responding to clients through email.

Client Technical Support

Dell international services
10.2012 - 03.2013
  • Supporting the USA clients to fix issues with Desktops, laptops and wireless connectivity.
  • Taking ownership of tickets.
  • Solve problems consistently and completely with minimum supervision.
  • Setting the right expectation with clients about follow ups.
  • Route customers when appropriate to proper support queues.
  • Provide first‑ or second‑level support in the inbound or outbound contact center.

Customer Service Executive

Tutorvista global Pvt Ltd
11.2007 - 06.2011
  • Handling subscription related issues such as cancellation, refund, upsell etc.
  • Handling escalation.
  • US‑based support through chat and phone.
  • Handling issues occurred in whiteboard and Troubleshooting issues with the browser.

I

Touchstone

Education

Bachelor of Commerce - Commerce

North East Frontier Technical University
Aalo, Arunachal Pradesh
01-2021

High School Diploma -

LVS Secondary And Senior School
Bengaluru, India
01-2006

10th -

Kendriya Vidyalaya Hebbal
Bengaluru, India
01-2004

Skills

  • Social media management
  • Campaign analytics
  • Social media platforms
  • Windows Tools
  • Technical support
  • Procurement management
  • Customer relationship management

Timeline

IT Associate

Touchstone Infotech
08.2025 - 01.2026

Technical Support

Clickoncare Pvt Ltd
03.2019 - 01.2020

Education Coach

Vidyanext learning Pvt Ltd
06.2017 - 07.2018

Customer Service Executive

Pearson education Pvt Ltd
06.2013 - 11.2014

Client Technical Support

Dell international services
10.2012 - 03.2013

Customer Service Executive

Tutorvista global Pvt Ltd
11.2007 - 06.2011

I

Touchstone

Bachelor of Commerce - Commerce

North East Frontier Technical University

High School Diploma -

LVS Secondary And Senior School

10th -

Kendriya Vidyalaya Hebbal
SURAJ UTHAPPA