Suramya Dubey
Munich
Summary
Experienced and detail-oriented Salesforce Developer with a proven record of success. Holds 10 Salesforce, 1 Vlocity, and 4 COPADO certifications, bringing extensive knowledge and expertise in designing and developing Salesforce applications. Specializes in Apex, Triggers, and Lightning Web components, successfully streamlining business processes for Fortune 500 companies. Over 6 years of experience delivering high-quality solutions tailored to meet the unique needs of each organization.
Overview
6
6
years of professional experience
12
12
Certificate
Work History
Senior Salesforce Technical Consultant
Deloitte USI
02.2024 - Current
- 6+ years of hands-on experience in designing and implementing Salesforce solutions for a wide range of clients.
- Proficient in customizing Salesforce through Apex programming, Visualforce pages, and Lightning components.
- Demonstrated success in integrating Salesforce with third-party systems using REST and SOAP APIs.
- Experienced in conducting training sessions for end users and administrators on Salesforce best practices.
- Implemented SMS notification functionality for users who opted in, significantly boosting patient engagement.
- Developed country-specific bypass logic to mitigate Apex CPU Time Limits and SOQL errors, enhancing patient program case creation.
- Worked with DevOps engineers to streamline code merging and improve coverage, reducing conflicts and boosting overall productivity.
- Implemented low-code solutions for automated task notifications, opting for Patient Connect Support Plans over custom code, saving development time and resources.
- Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
Technical Consultant
Deloitte USI
08.2022 - 02.2024
- Led end-to-end Software Development Life Cycle (SDLC) for diverse projects encompassing Requirement Gathering, analysis, design, development, implementation, and enhancement
- Served as Salesforce Developer for confidential Healthcare and MRM systems, ensuring delivery excellence as POC for critical deliverables
- Achieved significant reduction in application defects and provided mentorship in COPADO and Scrum processes, enhancing team proficiency
- Developed reusable Lightning components and utilized Lightning framework to optimize application efficiency and performance.
- Achieved successful data migration from legacy systems into new Salesforce environments without loss or compromise of vital information assets.
- Mentored junior consultants, sharing knowledge and expertise in order to foster professional growth within the team.
Senior Application Development Analyst
Accenture
09.2021 - 07.2022
- Implemented Trigger Framework, Test Data Factory, Constant class, Mocking in Test classes following best practices
- Implemented scalable solution using Batch Apex for automatic assignment of Skills to Service Resources and Work Order
- Worked on Optimization and Scheduling of Service Appointment & creating customized Gantt view for dispatchers
- Closely worked on Service Appointments, Territories, Resources, Work Order, WOLI, Resource Absence, Operating Hours, Time Slots, Skills etc
- Requirement gathering for new modules, creating Business Requirement Documents, Deployment Logs, and Technical Manifests
- Trained 5 teams to enhance collaboration in deployment using COPADO
Application Development Analyst
Accenture
05.2021 - 09.2021
- Analyzed enhancement/development requests, leading design, development, unit testing, and module demos
- Automated validation of Work Order information from Salesforce to ICOMS, reducing manual intervention by 60%
- Implemented complex enhancements including Apex Triggers, Batch Classes, and Integration Procedures with adherence to coding standards
- Deployed changes to further environments using VS Code, Git & Jenkins
- Meetings with end user to capture concerning areas in the application and proposing suggested improvements
- Collaborated with end-users through interactive sessions to identify application concerns and propose effective improvements, enhancing functionality and user satisfaction
System Engineer (Salesforce Developer)
Tata Consultancy Services
02.2020 - 05.2021
- Leveraged Salesforce automation tools to streamline client workflows, reducing manual efforts and increasing overall efficiency.
- Managed technical aspects of shopping cart on business-facing side of the project
- Implemented enhancements and improvements in classes and JavaScript files based on business requests
- Conducted troubleshooting sessions with end-users to resolve login issues and tracked user logins across various Business Units (BUs) via Single Sign-On (SSO)
- Oversaw CMIR product uploads and handled CC Admin activities
- Enabled Customer Community and Portal Users, managed access responsibilities, and facilitated single-contact access to multiple accounts
- Leveraged Salesforce automation tools to streamline client workflows, reducing manual efforts and increasing overall efficiency.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
Assistant System Engineer
Tata Consultancy Services
11.2019 - 02.2020
- Led SFAR (SFDC Access Request) application, managing user access for standard and custom CRM objects, login permissions, and synchronization of active users across different instances
- Created dynamic templates with custom translations for document generation, reducing redundant code and improving operational efficiency
- Conducted meetings with end-users to identify critical application areas and proposed actionable improvements
- Debugged existing code to resolve known issues and provided effective solutions
- Gathered requirements for new modules from clients and created essential documents including Business Requirement Documents, Deployment Logs, and Technical Manifests
- Migrated Lotus Notes data to Salesforce & implemented Lead Conversion process via SF to SF connection.
- Provided flexibility to create sample orders & post approval from market coordinators, get the quotation.
- Manage package installations, upgrades, and patch deployments for Service Cloud, CloudCraze.
Assistant System Trainee
Tata Consultancy Services
01.2019 - 11.2019
- Provided administrative support for three CRM systems at Dupont
- Enhanced and maintained functionalities within Sales Cloud and Service Cloud
- Managed user access through SFAR (currently automated) and resolved B2B commerce and CRM issues raised by users during administrative support, including performing sandbox refresh activities
- Actively participated in team meetings sharing knowledge about current projects while also seeking input from colleagues.
System Trainee
Aptron Solutions
07.2017 - 12.2018
- Created user roles, profiles, security controls, and shared settings to optimize system access and data security
- Implemented feature enhancements in Service Cloud console view and developed custom UIs to improve user experience
- Contributed to large-scale Salesforce CRM implementations, focusing on optimizing sales processes, integrating legacy systems, and implementing features such as Partner Portals, Orders, and Discounts
- Developed and implemented feedback system that captures Customer satisfaction, feedback for newly introduced functionalities and identify areas for improvement.
Education
Bachelor of Technology - Electronics And Instrumentation
Banasthali Vidyapith
Jaipur, India07.2017
Skills
- Service Cloud, Sales Cloud, Field Service Lightning, Experience Cloud, Cloudcraze
- Lightning Web Component, Apex Specialist, Trigger Framework, SOQL, SOSL, Integration
- Reports, Dashboard, Email Template/Alerts, Flows
- WorkBench, COPADO, Git, BitBucket, Data Loader,Metadata API, Change Set
- Conga Composer, Lead/Case Management, Skill/Queue based Routing
- Agile Framework, Team Management
- Project Lifecycle Management, Process Improvement
Certification
- Salesforce Sharing & Visibility Designer
- Salesforce Application Architect
- Salesforce Field Service Lightning Consultant
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Experience Cloud Consultant
- Salesforce Certified Platform Developer
- Salesforce Certified OmniStudio Developer
- Salesforce Certified Advanced Administrator
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder
- COPADO Consultant
- Salesforce Certified Einstein Analytics and Discovery Consultant
Timeline
Senior Salesforce Technical Consultant
Deloitte USI
02.2024 - Current
Technical Consultant
Deloitte USI
08.2022 - 02.2024
Senior Application Development Analyst
Accenture
09.2021 - 07.2022
Application Development Analyst
Accenture
05.2021 - 09.2021
System Engineer (Salesforce Developer)
Tata Consultancy Services
02.2020 - 05.2021
Assistant System Engineer
Tata Consultancy Services
11.2019 - 02.2020
Assistant System Trainee
Tata Consultancy Services
01.2019 - 11.2019
System Trainee
Aptron Solutions
07.2017 - 12.2018
Bachelor of Technology - Electronics And Instrumentation
Banasthali Vidyapith
Awards
- Spot Award - Deloitte
- First Female Mentor of COPADO - COPADO
- Star Performer of the Month - Accenture Pvt. Ltd.
- Selected in top 25 in Accenture Ideathon - Accenture Pvt. Ltd.
- Pinnacle Award: Rising Star of Year - Accenture Pvt. Ltd.
- 2x Best Team Award - Tata Consultancy Services
Similar Profiles
GURUPRASATH KRGURUPRASATH KR
Senior Consultant at Deloitte USI Consulting - Deloitte DigitalSenior Consultant at Deloitte USI Consulting - Deloitte Digital
Akhtar KhanAkhtar Khan
DC Senior Consultant at Deloitte Consulting India Private Limited (Deloitte USI)DC Senior Consultant at Deloitte Consulting India Private Limited (Deloitte USI)
SHRESTH ISHSHRESTH ISH
Advisory Intern at Deloitte USIAdvisory Intern at Deloitte USI
Rolwin D'CunhaRolwin D'Cunha
Senior Auditor at Deloitte USISenior Auditor at Deloitte USI
Antonija JakimovskaAntonija Jakimovska
Regular Employee at Bavaria Medizin Technologie GmbH LubrizolRegular Employee at Bavaria Medizin Technologie GmbH Lubrizol