Hi, I’m
Suranjana Debnath
Kolkata
Summary
A proactive Bachelor of Science student from Dinabandhu Andrews College, affiliated with the University of Calcutta, with strong achievements. Possess strong leadership and communication skills with fluency in English, Bengali and Hindi. I am looking for career growth and challenging jobs in an organization that will utilize my technical and applied knowledge acquired through studies and internship, and provide an environment conducive to enhancing my knowledge and skills.
Resourceful Customer Care Associate recognized for high productivity and efficient task completion. Specialize in effective communication, conflict resolution, and time management skills. Excel in active listening, empathy, and patience to provide exceptional customer service. Navigate challenging customer interactions with calm professionalism, ensuring positive outcomes.
Overview
1
year of professional experience
1
Certification
Work History
WIPRO LIMITEDKolkata
Customer Care Associate
01.2025 - Current
Job overview
- Assisted providers with inquiries, and provided timely information on services.
- Advised providers on available coverage options that best fit their individual needs.
- Processed new policy applications and updated existing policy documents.
- Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Knowledge of U.S. healthcare regulations, including HIPAA, and the ability to ensure compliance.
- Ensuring accuracy and attention to detail in managing provider information and regulatory requirements.
- Expertise in navigating the insurance claim process and resolving denials.
- Ability to check appeal status and expedite the process if needed.
- Ability to check patient account eligibility and benefits information in detail.
- Ability to analyze issues, identify solutions, and implement resolutions.
Education
Dinabandhu Andrews College
B.Sc. from Chemistry
01.2021
University Overview
- University of Calcutta
- GPA: 7.694
Sarada Vidyapith, Sonarpur
12th
01.2017
University Overview
- WBCHSE
- GPA: 86.2
Sarada Vidyapith, Sonarpur
10th
01.2015
University Overview
- WBBSE
- GPA: 91.14
Skills
- Punctuality and quick learning ability
- Willingness to learn new skills
- Leadership skills
- Active listening
- Policy processing
- Good communication skills
- Diploma in Information Technology (2021)
- Good knowledge of Excel, Word, and PowerPoint
- Typing speed: 40-45 wpm
- Customer service
- Administrative support
- Customer relationship management
- Inquiry handling
- Document management
- Client follow-up
- Relationship building
Hobbies and Interests
Creative writing: I am currently writing my own short stories and publishing them on my WordPress handles. I have gained various international followers through my writing, and one of my favorite things to do in my free time is body painting.
Drawing: portrait arts, sceneries, and pencil sketching are a few of them I like to do. Crafting: I have created various handmade crafts, which I am very fond of doing. I have done various forms of body painting, which I like to showcase.
Dancing: both classical and Bollywood forms of dance to showcase I have done various forms of body painting, which I like to showcase dancing: both classical and Bollywood forms of dancing
Accomplishments
- Was among the top three performers in School level Recitation competitions.
- Achieved first prize in the school-level drawing competition
- I was the head of the cultural committee at both the school and college levels
- I got employee of the month twice in the last 5 months
- Special recognition by clients for polite behavior and efficient solutions
Certification
- Diploma in Information Technology (2021)
- Good knowledge of Excel, Word, and PowerPoint
Languages
Bengali
First Language
English
Proficient (C2)
C2
HINDI
Proficient (C2)
C2
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Date: July 26, 2025
Suranjana Debnath
Timeline
Customer Care Associate
WIPRO LIMITED
01.2025 - Current
Dinabandhu Andrews College
B.Sc. from Chemistry
Sarada Vidyapith, Sonarpur
12th
Sarada Vidyapith, Sonarpur
10th
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