Summary
Overview
Work History
Education
Skills
Certification
Websites
Accomplishments
Languages
Timeline
Generic

Suranjana Verma

Bengaluru,

Summary

Scrum Master with over 11 years of experience in web application development and support. My expertise lies in Agile methodologies, where I've effectively led cross-functional teams and implemented best practices resulting in significant enhancements in project delivery and performance metrics. Committed to fostering collaborative work environments and optimizing operational efficiencies.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Scrum Master

Infosys Ltd.
Bengaluru
01.2022 - Current
  • Client: Avery Dennison, UK
  • Avery Dennison is one of the leading companies in printing labels, thermal prints, and laser tag-enabled tags. VIPS (Versatile Internet Printing System) is a web-based/console application for placing orders, managing, and printing, used by business executives, vendors, and customer service teams globally.
  • Orchestrated resource allocation among four ongoing development tracks using Agile techniques, achieving successful milestone completions ahead of schedule, while maintaining high standards throughout the project's lifecycle.
  • Mentored a cross-functional team of 15 resources to deliver quality products for a $3.9 million project.
  • Facilitated 96+ Sprint Scrum events (Sprint Planning, Daily Stand-Up, Sprint Review/Demo, Retrospective, Product Backlog Refinement, removing impediments), optimizing team productivity, and ensuring successful Sprint outcomes.
  • Assisted the Product Owner in managing and prioritizing approximately 70 backlog items, conducting acceptance testing, and refining user stories.
  • Coached four teams to practice core Agile principles of collaboration, prioritization, accountability, and visibility.
  • Tracked and analyzed Agile metrics through Jira, including 24 sprints, improving team performance, and identifying a 50% decrease in cycle time and a 30% reduction in bottlenecks.
  • Led three projects from inception to delivery, project plans, ensuring 100% adherence to quality standards, and achieving a 70% reduction in post-release defects.
  • Deployed monthly releases, averaging 8 changes through Jira automation.

Technology Lead

Infosys Ltd.
Bengaluru
01.2021 - Current
  • Responsible for development, coding, testing, and source code management of .NET apps via Visual Studio IDE, including database design and the creation of stored procedures, and SSRS report creation.
  • Directed requirement-gathering sessions with 10+ key stakeholders, synthesizing feedback into actionable insights; the refined application requirements improved product ordering time by 20%, driving higher engagement rates among new users.
  • Led the L3 service support team of 25+ engineers to provide post-launch operations and maintenance support using Kanban for an e-commerce platform of 200+ services, addressing requests for 1,000+ users across 14 countries.
  • Implemented real-time monitoring and alerting tools across 200+ services, improving team efficiency by 30%, and reducing support tickets and escalations by 50%, while surpassing KPI targets with ~93% SLA compliance by detecting critical issues in minutes instead of hours.

Onsite Consultant

Infosys Ltd.
Shanghai
06.2019 - 09.2020
  • Supervised the migration of six critical servers, including utility and file share servers, to a new Windows Server environment.
  • Conducted extensive testing and planning to minimize disruption to users, and ensure a seamless transition and zero downtime for critical business operations.
  • Analyzed and optimized system flow, resulting in a 50% reduction in application footprint, and an 80% improvement in system performance.
  • Achieved cost savings of $150k for the client by implementing strategic measures that optimized processes, increased efficiency, resulting in the decommissioning of servers.
  • Automated 20 repetitive support tasks, reducing manual effort by 80 man-hours.
  • Independently managed approximately 105 applications for the AP and EMEA regions, including the management of approximately 40 servers.
  • Automated the deployment of three development environments using the Jenkins tool and GitHub repository, as well as GitHub Actions for .NET applications and services.

Education

B.Tech - Electrical Engineering

National India Institute of Technology and Management
Lucknow, India
01.2012

Skills

  • Agile methodologies
  • Scrum ceremonies, Kanban
  • Agile Project Management
  • Stakeholder management
  • Incident Management
  • Resource allocation
  • Feasibility, root-cause analysis
  • Risk management
  • MS Visual Studio, VS Code IDE
  • GIT, GitHub Actions
  • ServiceNow, Remedy
  • Jira, Confluence
  • ASPNET, NET Core, and C#

Certification

  • Microsoft Azure Fundamentals (AZ-900) Certification
  • Certified Scrum Master (CSM)

Websites

Accomplishments

Most Valuable Player awarded for exceptional performance in FY2023-24

Languages

English
First Language

Timeline

Scrum Master

Infosys Ltd.
01.2022 - Current

Technology Lead

Infosys Ltd.
01.2021 - Current

Onsite Consultant

Infosys Ltd.
06.2019 - 09.2020

B.Tech - Electrical Engineering

National India Institute of Technology and Management

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Suranjana Verma