Suravi Chatterjee
Scrum Master
Bangalore
Summary
Results-driven Senior Scrum Master with 13 years in IT and 6 years leading SAFe Agile delivery for enterprise programs. Certified SAFe 6 Agilist, PMI-ACP, and CSM, with a record of over 90% PI predictability and reduced sprint spillovers. Skilled in PI Planning, System Demos, and managing cross-functional dependencies across global ARTs, recognized with multiple Accenture ACE Awards for effective stakeholder communication and delivery.
Overview
3
3
Languages
7
7
Certifications
17
17
years of professional experience
Work History
Senior Scrum Master / Associate Manager
Accenture
Bangalore
07.2021 - Current
- Sustained 90%+ PI predictability across multiple PI cycles by driving cross-team dependency management, risk tracking, and ART-level delivery coordination for a large-scale enterprise SAFe program.
- Facilitated end-to-end SAFe ceremonies — PI Planning, System Demos, Inspect & Adapt workshops, and Retrospectives — across 3 parallel Scrum teams within a global Agile Release Train (ART).
- Improved sprint readiness and team velocity by implementing structured Definition of Ready (DoR) practices, reducing mid-sprint scope changes and improving backlog preparedness.
- Reduced sprint spillovers and rework through structured backlog refinement and clear acceptance criteria alignment with business and technical stakeholders.
- Streamlined impediment management via a structured escalation and follow-up mechanism, enabling faster blocker resolution and minimizing sprint delays.
- Managed 4 patch releases and multiple critical hotfix deployments post go-live during hypercare with zero P1 incidents, earning the Accenture ACE Extra Mile Award.
- Coordinated UAT and SIT sign-offs across business, IT, and external stakeholders across multiple geographies and time zones, achieving 100% on-time sign-off milestones.
- Developed leadership dashboards in Jira and Confluence to improve visibility into sprint progress, delivery risks, dependencies, and overall ART health.
- Mentored junior Scrum Masters, enhancing team performance and fostering a culture of continuous improvement.
Senior Consultant — Business Analyst & Scrum Master
Capgemini
Bangalore
08.2015 - 01.2018
- Led Agile transformation from Waterfall to Scrum for a cross-functional team of 12 members, accelerating release cadence and improving iterative delivery.
- Delivered a web-based data visualization application end-to-end — from requirement gathering through UAT to production rollout — improving stakeholder reporting efficiency.
- Improved release quality by introducing structured sprint reviews, regression validation practices, and acceptance criteria alignment across development and QA teams.
- Coached team members on Agile principles, Scrum practices, and self-organization; facilitated collaboration between business analysts, developers, and client stakeholders.
Consultant — Cyber Security
Capgemini
Bangalore
08.2012 - 07.2015
- 100% AV compliance: Maintained AV definition and software version compliance across all client environments for 3 consecutive years with zero critical endpoint security incidents.
- ISO audit lead: Spearheaded ISO 9001 and ISO 20000 surveillance audit preparation across 5 service towers with zero non-conformances across all audit cycles.
Project Engineer — Endpoint Security
Wipro Technologies
Kolkata
01.2009 - 07.2012
- Achieved 100% SLA adherence by providing L1/L2 antivirus support to enterprise clients, maintaining zero critical escalations over 3.5 years.
Education
B.Tech - Electronics & Instrumentation Engineering
Dr. B.C. Roy Engineering College
Durgapur01-2008
Skills
Scrum Master Facilitation
Agile project delivery
SAFe & Agile Framework
Sprint planning
Backlog management
Release planning
DoR / DoD Definition
KPI tracking
Risk management
Stakeholder management
Team leadership
Team coordination
Agile coaching
Servant leadership
Team leadership
Team coordination
Agile coaching
Servant leadership
Certification
SAFe 6 Agilist — Scaled Agile Dec 2025
AWARDS & RECOGNITION
ACE Award — Growth Catalyst (Accenture): Recognised for driving measurable growth and value delivery on a key enterprise transformation program., ACE Award — Extra Mile (Accenture): Delivered 4 patch releases and multiple hotfixes within 3 months post go-live with zero P1 incidents., iChamp Award (Accenture): Recognised for exceptional stakeholder communication during SIT/UAT, enabling 100% on-time sign-off across IT, business, and external partners.
Timeline
Senior Scrum Master / Associate Manager
Accenture
07.2021 - Current
Senior Consultant — Business Analyst & Scrum Master
Capgemini
08.2015 - 01.2018
Consultant — Cyber Security
Capgemini
08.2012 - 07.2015
Project Engineer — Endpoint Security
Wipro Technologies
01.2009 - 07.2012
B.Tech - Electronics & Instrumentation Engineering
Dr. B.C. Roy Engineering College