Surbhi Arora
Career Counselor, Mental Health Professional, and Digital Marketing Executive
Ghaziabad
Summary
- Enthusiastic Subject Expert who is eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of subject and training.
- Organized career counselor focused on leading professional teams and smooth operations to accomplish business objectives. Reliable in exceeding expectations for quality, safety and efficiency. Skilled in leading and motivating team members to success.
- Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations.
- Qualified counselor with extensive background in advanced management processes. Utilizes superior communication skills to build meaningful, trusting relationships that exceed client demands.
- Recent graduate with a passion for digital marketing and a solid understanding of current industry trends.
- I bring a fresh perspective to digital marketing and a strong desire to learn and grow within the field.
- Throughout my academic career, I have gained foundational knowledge in key digital marketing areas such as social media management, content creation, SEO, and email marketing. I have completed relevant coursework and projects that required creativity, problem-solving, and teamwork.
- I am familiar with digital marketing tools like Google Analytics, Facebook Ads Manager, and Canva, and I have experience in creating engaging content for various online platforms.
Overview
2
2
years of professional experience
11
11
Certifications
Work History
Career Counselor
Career Pros
07.2022 - Current
- Conducting individual career counseling sessions to understand clients' skills, interests, values, and career objectives, using various assessment tools to facilitate a process.
- Assisting clients in exploring career options, providing information about industries, job roles, and educational requirements, and guiding them toward suitable career paths.
- Administer various worldwide acceptable psychometric tests on our clients to clarify a status of their choices and preferences regarding their careers.
- Collaborating with educational institutions, employers, and industry professionals to create networking opportunities and access to job placements for clients.
- Documenting counseling sessions, maintaining client records, and preparing reports on client outcomes to support organizational tracking and assessment.
- Staying current with professional development opportunities to enhance my counseling skills and knowledge of career counseling best practices.
Senior Academic Counselor
Future Labs Technology
06.2023 - 12.2023
- Conducting one-on-one counseling sessions with prospective students to understand their career goals and interests, and to guide them toward appropriate educational opportunities in SAP and Digital Marketing.
- Providing detailed information on course content, structure, and career prospects to help prospective students make informed decision about their education.
- Assisting with the enrollment process, including explaining admission requirements, helping with paperwork, and ensuring a smooth onboarding experience for new students.
- Collaborating with academic and administrative staff to maintain up-to-date knowledge of course offerings, curriculum changes, and industry trends to provide accurate and relevant information to prospective students.
- Contributing to the development of marketing materials and promotional content to effectively communicate the benefits of SAP and Digital Marketing courses to potential students.
Admission Counsellor
BALJ SERVICES PRIVATE LIMITED
04.2022 - 06.2022
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Collaborated with team members to achieve target results
- Encouraged clients to become open and talk about their feelings using motivation, empathy and support.
- Used quick decision-making skills to provide smart, on-the-spot answers to client concerns.
- Created counselling and recovery plans for clients based on difficulties and goals required.
- Conducted counselling using a wide range of methods, including face-to-face, phone, live chat and Zoom.
- Helped individuals access resources needed to reach personal goals.
- Demonstrated warm, welcoming and companionable service, communicating empathetically with diverse range of people and needs.
Subject Matter Expert
QUALITY SOLUTION & PROGRAMMING
9 2021 - 10.2022
- Providing knowledge and expertise in the subject Psychology
- Working as mentor, providing quality solutions to a question, posted by international students.
- Optimized processes and organization structures to facilitate maximum profitability.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
Education
Master of Arts - Counseling Psychology
Amar Jyoti Rehabilitation And Research, IGNOU
Delhi, India 04.2001 -
MBA - Event Management And PR
NAEMD, Bharathiar University
Noida 04.2001 -
B.A. Hons. - Psychology
Shyama Prasad Mukherjee College, Delhi University
New Delhi, India 04.2001 -
Senior Secondary ( XII th ) - Non-Medical
Hansraj Model School
High School - Xth
Hansraj Model School
Skills
Counseling
Certification
Delhi Institute of Digital Marketing - Masters in Digital Marketing
Internships
- SPARSH Special School, Delhi- Special Educator
- Lady Hardinge Medical College and Associated Hospital, Delhi- Counseling Trainee
- Psychoshiksha, Punjab- Counseling Psychology
Declaration
I do hereby declare that all the aforesaid information is true and the best to my belief and knowledge.
Timeline
Senior Academic Counselor
Future Labs Technology
06.2023 - 12.2023
Career Counselor
Career Pros
07.2022 - Current
Admission Counsellor
BALJ SERVICES PRIVATE LIMITED
04.2022 - 06.2022
Master of Arts - Counseling Psychology
Amar Jyoti Rehabilitation And Research, IGNOU
04.2001 -
MBA - Event Management And PR
NAEMD, Bharathiar University
04.2001 -
B.A. Hons. - Psychology
Shyama Prasad Mukherjee College, Delhi University
04.2001 -
Subject Matter Expert
QUALITY SOLUTION & PROGRAMMING
9 2021 - 10.2022
Senior Secondary ( XII th ) - Non-Medical
Hansraj Model School
High School - Xth
Hansraj Model School
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