Summary
Overview
Work History
Education
Skills
Timeline
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Surbhi Arora

Surbhi Arora

199 state Bank Nagar,Pachim Vihaar

Summary

Strategic Business Development Executive known for exceptional productivity and efficiency in task completion. Specialize in market analysis, client relationship management, and strategic planning. Excel in communication, negotiation, and leadership, utilizing these soft skills to foster strong business relationships and drive growth.

Overview

13
13
years of professional experience

Work History

Business Development Officer (BDO)

AKUMS Drugs & Pharmaceuticals Ltd.
11.2021 - 03.2025
  • Business Development Representative to act as the liaison between our Marketing and Sales teams
  • Supply chain management.
  • Handling existing contract manufacturing business clients & developing new business opportunities.
  • Arranging manufacturing site visits of potential customers will an intent to convert it in to business.
  • Tender management.
  • Sending rate quotations & Proposal to clients, working on planning coordinating with PPIC team with regular follow-up’s for order management & timely readiness of the order.
  • To seek new business opportunities by contacting and developing relationships with potential customers.
  • Using communication skills to cultivate strong relationships with customers, from first contact until you close the deal.
  • Ensuring proper after-sales service.Track record of achieving sales quotas.
  • Follow up for RM & PM in order to get on time to avoid the delay’s.
  • Motivated and results-driven, and enjoy working in a team environment.
  • Attending conferences, meetings, Exhibitions and industry events.
  • Boost sales and contribute to the long-term business growth.
  • Budgeting & Planning.
  • Coordinating with the legal department for the agreements.
  • Coordinating with PMT team for new launches.
  • Market study for potential products, co-ordinating with RA team for dossiers & other document requirements license renewable etc.
  • Active interdepartmental co-ordination for orders dispatches, rate matches, Qty matches, RM,PM shortages etc.
  • Create business development strategies identify roadblock & drive new business from conceptions through closure.
  • Industry Type: Pharmaceutical & Life Sciences.
  • Department: Sales & Business Development.

Office Assistant

SCUBE SCIENTIFIC SOFTWARE SOLUTIONS PVT LTD.
09.2016 - 11.2021
  • Back office process, Purchase Order Management, Order Processing, Order Fulfilment, Order Filing.
  • Custom Release process Handling, writing emails, working on Google sheet and updation.
  • Working on the software ACT! Maintaining CRM records from quotations to invoices and furthers upgrades.
  • Billing Process, Generating MIS report, preparing Tax/Performa invoices, bank guarantee’s, money receipts, Vouchers, Installation reports, feedback reports on excel, Act CRM reports.
  • Payment follow-ups, after sales support.
  • Customer service management.
  • Managing tenders documentations and regular followups.
  • Preparing invoices/Performa/Challan after the delivery of the material to the end-user.
  • Letter drafting such as courier declarations, order acknowledgments etc.
  • Custom Management/Documentation/follow-ups.
  • Tender documentations and follow-ups till last date of the tender’s submission.

Executive Assistant to Director

Jaura Infratech Pvt. Ltd.
11.2011 - 09.2016
  • Manage Executive's Calendar: Schedule meetings, appointments, and travel arrangements, ensuring optimal time management for the executive.
  • Handle Communications: Filter and prioritize emails, phone calls, and other correspondence, acting as the first point of contact for the executive.
  • Prepare Documents: Create reports, presentations, and briefing papers, ensuring all materials are ready for meetings and decision-making.
  • Organize Events: Assist in planning and coordinating corporate events, conferences, and board meetings.
  • Maintain Records: Keep comprehensive and accurate records, including document management and filing systems.
  • Support Special Projects: Assist with various projects as needed, coordinating with teams and following up on project statuses.

Education

MBA - International Business

Sam Higginbottom University of Agriculture, Techno
03-2016

B.Com -

Delhi University
03-2010

CBSE -

GHPS
KALKAJI,NEW DELHI
03-2006

Skills

  • Hands-on experience with multiple sales techniques (including cold calls)
  • Track record of achieving sales quotas
  • Experience with CRM software (eg Salesforce, Act, Tableau, harmony for artworks, uday for new projects, CLM for client agreements & fileago for sharing internal & external data
  • Familiarity with MS Excel (analyzing spreadsheets and charts)
  • Understanding of sales performance metrics
  • Communication and negotiation skills
  • Ability to deliver engaging presentations
  • Business development
  • Sales forecasting
  • Negotiation techniques
  • Contract management
  • Effective communication
  • Problem solving
  • Team collaboration
  • Project coordination
  • Critical thinking
  • Process improvement
  • Excellent listening skills
  • Budget development
  • CRM software proficiency
  • Revenue and profit maximization
  • Cost management
  • Team building
  • Market penetration
  • National account management
  • Proposal development
  • Tender management
  • Proficient in softwares eg-tableu,CLM,Uday,Fileago,MS excel,Salesforce,Act,Harmony

Timeline

Business Development Officer (BDO)

AKUMS Drugs & Pharmaceuticals Ltd.
11.2021 - 03.2025

Office Assistant

SCUBE SCIENTIFIC SOFTWARE SOLUTIONS PVT LTD.
09.2016 - 11.2021

Executive Assistant to Director

Jaura Infratech Pvt. Ltd.
11.2011 - 09.2016

MBA - International Business

Sam Higginbottom University of Agriculture, Techno

B.Com -

Delhi University

CBSE -

GHPS

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