Mridul Datta
Greater Noida west
Summary
To occupy a challenging position in the corporate sector that encourages growth and provides opportunities to develop professional skills. Skilled in handling multiple customer escalations under pressure and consistently meeting deadlines.
Overview
7
7
years of professional experience
Work History
Operations Customer Expert I
Teleperformance Global Business Private Limited
Greater Noida
11.2025 - Current
- Reviewed tracking history, shipment documentation, and evidence to resolve shipment claims.
- Investigated internal logistics systems to pinpoint root causes for shipment discrepancies.
- Validated claim details and supporting documentation to confirm eligibility and compliance.
- Coordinated with internal teams, customers, and carriers to gather claim information.
- Analysed shipment scans, tracking updates, and delivery records to confirm movement.
- Maintained accurate claim records and updated case status against targets.
- Identified repeating shipment issues and escalated complex or high-value claims.
- Communicated claim status, documentation requests, findings, and outcomes professionally.
Senior Quality Analyst
Tech Mahindra Ltd - Amazon AWS (Relevance)
11.2022 - 09.2025
- 2+ years of experience in quality control and process improvement
- Conduct audits and implement quality management systems
- Skilled in root cause analysis and data-driven decision-making
- Reduced harmful content by 40% while maintaining 99.9% accuracy
- Expertise in content policy development, crisis management, and multilingual moderation (English, Hindi)
- Key Skills: Quality Management Systems (Amazon AWS Software), Auditing & Data Analysis, Process Improvement, Communication & Interpersonal Skills
Content Reviewer
Tech Mahindra Ltd - Amazon AWS (Relevance)
06.2022 - 11.2022
- Reviewed websites, ads, and videos for content quality
- Ensured accuracy and adherence to guidelines
- Analyzed data trends and recommended rule-based patterns
- Escalated process issues and cascaded updates
- Maintained SOPs, training documents, and weekly reports
- Managed workflow, shift issues, and team stand-ups
- Mentored team members and supported team handling
Senior Representative, Advisor II
Concentrix Daksh India Pvt Ltd
Noida
07.2020 - 06.2022
- Delivered customer service and resolved product-related inquiries
- Educated customers on product features and benefits
- Participated in training sessions to enhance job performance
- Ensured timely and professional responses to customer inquiries
Customer Support Associate
Tech Mahindra Ltd
Noida
09.2019 - 03.2020
- Documented procedures for common customer requests
- Identified cross-selling opportunities based on customer needs
- Developed strategies for resolving complex customer issues
- Analyzed service trends and implemented solutions
- Responded to feedback and ensured timely resolution of inquiries
Education
SAP S/4 HANA Cloud Private Edition -
SAP India
01.2024
Certified Financial Planner -
International College of Financial Planning
01.2023
B.Com -
Delhi University
Class XII -
National Institute of Open Schooling
NoidaHigh School -
CBSE Board
DelhiSkills
- Quality Management Systems (Amazon AWS Software)
- Auditing & Data Analysis
- Process Improvement
- Communication & Interpersonal Skills
- Proficient in MS Excel
- Proficient in Word
- Internet research
- SAP Certification
- Data Analysis
- Audit Processes
- Quality Improvement
- Team Leadership
- Documentation Skills
- MS Excel
- MS Word
- AWS
Personal Information
- Date of birth: 1995-10-28
- Gender: Male
- Marital status: Unmarried
Custom
Mr. Vishwajeet Datta
Custom
- Swimming
- Listening to music
- Travelling
Timeline
Operations Customer Expert I
Teleperformance Global Business Private Limited
11.2025 - Current
Senior Quality Analyst
Tech Mahindra Ltd - Amazon AWS (Relevance)
11.2022 - 09.2025
Content Reviewer
Tech Mahindra Ltd - Amazon AWS (Relevance)
06.2022 - 11.2022
Senior Representative, Advisor II
Concentrix Daksh India Pvt Ltd
07.2020 - 06.2022
Customer Support Associate
Tech Mahindra Ltd
09.2019 - 03.2020
SAP S/4 HANA Cloud Private Edition -
SAP India
Certified Financial Planner -
International College of Financial Planning
B.Com -
Delhi University
Class XII -
National Institute of Open Schooling
High School -
CBSE Board