Surbhi Chopra
Summary
Customer Support Specialist experienced in issue resolution and client satisfaction enhancement. Delivered impactful results through strong collaboration, effective communication, and proficient use of CRM software. Focused on driving team success and contributing to organizational growth through adaptability and proactive problem-solving.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Customer Support Specialist
Admiral Group
11.2024 - 11.2025
- Streamlined ticketing process with CRM software, significantly reducing response times.
- Streamlined ticketing process with CRM software, enhancing response times.
- Trained new team members on support processes and systems, enhancing onboarding experience.
- Analyzed customer feedback to identify trends, guiding service improvement initiatives.
Debt Collector
encore(midland credit management india services pvt ltd.
08.2023 - 08.2024
- Contacted customers through multiple channels to negotiate payment plans, enhancing collection success.
- Contacted customers via multiple channels to negotiate payment plans, resulting in increased collections.
- Established relationships with customers to secure timely payments and reduce future delinquencies.
- Evaluated credit histories, payment patterns, and financial backgrounds to determine the best course of action.
- Investigated customer accounts to identify root causes of delinquency, informing tailored collection strategies.
- Managed customer accounts and records for 200+ clients, ensuring accuracy and accessibility.
Education
B A - political(hons.)
IEC university
Himachal Pradesh FDCPA - 100
With Encore
Gurugram , 201301High School Diploma - Arts
Aadharshila Vidyapeeth
New delhiSkills
- CRM management
- CRM software
- Ticketing systems
- Customer relationship management
- Customer retention
- Account reconciliation
- Conflict resolution
- Communication
Additional Information
I do well in time managements , specialising in completing all tasks in working hours only, I love to travel explore new things.
Certification
- Area of certification- professional Power point presentations for 3 months during working hours with Admiral Group.
Hobbies
WATCHING SEARIES
Languages
WATCHING SEARIES
Timeline
Customer Support Specialist
Admiral Group
11.2024 - 11.2025
Debt Collector
encore(midland credit management india services pvt ltd.
08.2023 - 08.2024
B A - political(hons.)
IEC university
FDCPA - 100
With Encore
High School Diploma - Arts
Aadharshila Vidyapeeth