Summary
Overview
Work History
Education
Skills
Interests
Reading, Watching web series, playing outdoor as well as indoor games.
Timeline
Hi, I’m

Surbhi Chopra

Customer Service
New Delhi
Surbhi Chopra

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
years of professional experience
2
years of post-secondary education
3
Languages

Work History

Teleperformance
Gurgaon

Customer Service Representative
07.2021 - 11.2022

Job overview

  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Concentrix
New Delhi

Customer Service Representative
08.2020 - 04.2021

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Secure Wheels LLP
New Delhi

Customer Service Representative
11.2017 - 03.2020

Job overview

  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained staff on operating procedures and company services.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Education

IEC UNIVERSITY
Solan

Bachelor of Arts from Political Science Hons
07.2020 - 08.2022

University Overview

Skills

Sales expertise

undefined

Interests

Archeological, Historical Events

Reading, Watching web series, playing outdoor as well as indoor games.

Reading, Watching web series, playing outdoor as well as indoor games.

I love to read history books, biographies and Chetan Bhagat books. I love watching web series mostly on Netflix, the latest one I am watching is The Rain, my most favrouite was The 100, Stranger Things, Sabrina, Shadow Hunters. In addition in sports sector, I have a keen interest in Badminton, Kho Kho, Chess, Cards.

Timeline

Customer Service Representative
Teleperformance
07.2021 - 11.2022
Customer Service Representative
Concentrix
08.2020 - 04.2021
IEC UNIVERSITY
Bachelor of Arts from Political Science Hons
07.2020 - 08.2022
Customer Service Representative
Secure Wheels LLP
11.2017 - 03.2020
Surbhi ChopraCustomer Service