Summary
Overview
Work History
Education
Skills
Timeline
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Surbhi Chugh

Application Support & Testing Engineer
New Delhi

Summary

Dynamic IT Support & Testing Engineer with TCS, adept at manual and functional testing. Successfully resolved user issues and enhanced system performance through effective collaboration and communication. Proficient in JIRA for defect tracking, ensuring high-quality application support. Committed to delivering exceptional results in fast-paced environments.

Overview

12
12
years of professional experience

Work History

IT Support & Testing Engineer

TCS
02.2013 - 07.2025
  • Provided application and technical support, resolving user issues and ensuring smooth system performance.
  • Performed functional, regression, and system testing of applications.
  • Prepared and executed test cases, documented defects using JIRA/HP ALM.
  • Collaborated with cross-functional teams to troubleshoot issues and improve quality.
  • Maintained client communication and provided timely updates.

Education

MCA -

Sikkhim University
Delhi
04.2001 -

BCA -

Pt. Deen Dayal Upadhyay
Meerut, India
04.2001 -

Skills

Manual testing

Functional testing

Test management tools

Defect tracking

Support Application (ServiceNow)

Timeline

IT Support & Testing Engineer

TCS
02.2013 - 07.2025

MCA -

Sikkhim University
04.2001 -

BCA -

Pt. Deen Dayal Upadhyay
04.2001 -

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Surbhi ChughApplication Support & Testing Engineer