Surbhi Chugh
Application Support & Testing Engineer
New Delhi
Summary
Dynamic IT Support & Testing Engineer with TCS, adept at manual and functional testing. Successfully resolved user issues and enhanced system performance through effective collaboration and communication. Proficient in JIRA for defect tracking, ensuring high-quality application support. Committed to delivering exceptional results in fast-paced environments.
Overview
12
12
years of professional experience
Work History
IT Support & Testing Engineer
TCS
02.2013 - 07.2025
- Provided application and technical support, resolving user issues and ensuring smooth system performance.
- Performed functional, regression, and system testing of applications.
- Prepared and executed test cases, documented defects using JIRA/HP ALM.
- Collaborated with cross-functional teams to troubleshoot issues and improve quality.
- Maintained client communication and provided timely updates.
Education
MCA -
Sikkhim University
Delhi 04.2001 -
BCA -
Pt. Deen Dayal Upadhyay
Meerut, India 04.2001 -
Skills
Manual testing
Functional testing
Test management tools
Defect tracking
Support Application (ServiceNow)
Timeline
IT Support & Testing Engineer
TCS
02.2013 - 07.2025
MCA -
Sikkhim University
04.2001 -
BCA -
Pt. Deen Dayal Upadhyay
04.2001 -