Surbhi Kaur
Senior Technical Business Analyst / Program Manager
Bengaluru,KA
Summary
Technical Project and Implementation Manager with 9+ years of experience in SaaS integrations, process optimization, API-driven platform implementations, and cross-functional program delivery. Proven track record of accelerating go-lives, improving operational efficiency, and delivering measurable business impact across EMEA, NA, and APAC regions.
Overview
10
10
years of professional experience
5
5
Certification
Work History
Sr. Technical Business Analyst
Narvar India Pvt. Ltd.
02.2025 - Current
- Leading self-serve onboarding system initiative, targeting 40% reduction in implementation tickets and 50% faster client onboarding
- Monitor and optimize post-purchase performance metrics for global retailers, delivering 20% latency improvement and 12% CTR increase on high-traffic pages
Sr. Integration Consultant
Project44 Software Services Pvt. Ltd.
08.2023 - 02.2025
- Executed 20+ multi-modal logistics integrations via REST APIs, EDI connections, and webhook implementations, accelerating go-lives by 20%
- Reduced integration support tickets by 25% by establishing cross-functional workflows and implementing self-service troubleshooting guides
- Developed quantitative prioritization model analyzing 20+ metrics, boosting project delivery throughput by 15%
Solution Engineer
FarEye Technologies Pvt. Ltd.
01.2022 - 03.2023
- Engineered OMS/TMS/ERP integrations via APIs and SQL, reducing logistics integration timelines by 20%
- Built analytics dashboards tracking 60+ KPIs, improving efficiency by 15% and achieving NPS 9/10
Coding Instructor
Whitehat Education Technology Pvt. Ltd.
10.2020 - 01.2023
- Mentored 110+ students, achieving 95% progress rate and 20% performance improvement
- Delivered 20+ coding projects (JavaScript, Python, ReactJS), leading workshops and training
Process Analyst
Tech Mahindra Ltd.
07.2019 - 03.2020
- Maintained 98% CSAT scores while resolving 100-150 daily technical inquiries through effective issue triage
- Trained 100+ new associates on technical processes, improving team knowledge retention by 25%
Project Coordinator
GTF Technologies
09.2013 - 06.2019
- Conducted market research across 90+ companies, driving 45% client acquisition growth
- Maintained 95% client satisfaction rate across 100+ projects, achieving 40% repeat business
- Reduced document preparation time by 30% through standardized templates and streamlined workflows
Education
Bachelor of Technology - Computer Science & Engineering
M.D. University
Rohtak, India 08-2013
Skills
- Project Management: Stakeholder Management, Global Program Delivery, Change Management, Cross-functional Team Leadership, Requirements Gathering, Process Optimization
- Tools & Platforms: Salesforce, Postman, Jira (Kanban workflows), RocketLane, Mondaycom, Power BI, Excel Automation
- Technical: REST APIs, Python, JavaScript, SQL, HTML/CSS
- Methodologies: Agile, Scrum, Waterfall
- Languages: English (C1 – Advanced) - Professional working proficiency
Achievements
- Best Performer Award – Project44
- Highest CSAT (98%) – Pat on Back Award by Tech Mahindra
- Bravo Excellence Award – 100% resolution rate
Certification
- Foundations of Project Management – Google
- Business Analysis Certification – LearnTube
- AI & Automation in MS Excel – 2024
- Leading Your Team Through Change – LinkedIn
- App Development Certifications – WhitehatJr
Projects
- Self-Serve Onboarding | Narvar | Apr 2025 – Present | Leading a self-serve onboarding system to reduce implementation tickets and shorten onboarding time, improving efficiency for new clients
- System Dependency Prioritization Model for Accelerated Delivery | Project44 Software Services Private Limited | Aug 2023 - Feb 2025 | Built a prioritization model to streamline dependencies and resource planning, increasing delivery speed by 15%
- Delivery Analytics Dashboard | FarEye Technologies Private Limited | Jan 2022 - Mar 2023 | Designed a dashboard tracking 60+ KPIs, improving operational efficiency by 15%
- Interactive Coding Projects | Whitehat Education Technology Private Ltd | Oct 2020 - Jan 2023 | Launched 20+ interactive projects in JavaScript, Python, and ReactJS, enhancing student performance by 15%
Websites
Languages
English
Advanced (C1)
Timeline
Sr. Technical Business Analyst
Narvar India Pvt. Ltd.
02.2025 - Current
Sr. Integration Consultant
Project44 Software Services Pvt. Ltd.
08.2023 - 02.2025
Solution Engineer
FarEye Technologies Pvt. Ltd.
01.2022 - 03.2023
Coding Instructor
Whitehat Education Technology Pvt. Ltd.
10.2020 - 01.2023
Process Analyst
Tech Mahindra Ltd.
07.2019 - 03.2020
Project Coordinator
GTF Technologies
09.2013 - 06.2019
Bachelor of Technology - Computer Science & Engineering
M.D. University