Summary
Overview
Work History
Education
Skills
Achievements
Certification
Projects
Websites
Languages
Timeline
Generic
Surbhi Kaur

Surbhi Kaur

Senior Technical Business Analyst / Program Manager
Bengaluru,KA

Summary

Technical Project and Implementation Manager with 9+ years of experience in SaaS integrations, process optimization, API-driven platform implementations, and cross-functional program delivery. Proven track record of accelerating go-lives, improving operational efficiency, and delivering measurable business impact across EMEA, NA, and APAC regions.

Overview

10
10
years of professional experience
5
5
Certification

Work History

Sr. Technical Business Analyst

Narvar India Pvt. Ltd.
02.2025 - Current
  • Leading self-serve onboarding system initiative, targeting 40% reduction in implementation tickets and 50% faster client onboarding
  • Monitor and optimize post-purchase performance metrics for global retailers, delivering 20% latency improvement and 12% CTR increase on high-traffic pages

Sr. Integration Consultant

Project44 Software Services Pvt. Ltd.
08.2023 - 02.2025
  • Executed 20+ multi-modal logistics integrations via REST APIs, EDI connections, and webhook implementations, accelerating go-lives by 20%
  • Reduced integration support tickets by 25% by establishing cross-functional workflows and implementing self-service troubleshooting guides
  • Developed quantitative prioritization model analyzing 20+ metrics, boosting project delivery throughput by 15%

Solution Engineer

FarEye Technologies Pvt. Ltd.
01.2022 - 03.2023
  • Engineered OMS/TMS/ERP integrations via APIs and SQL, reducing logistics integration timelines by 20%
  • Built analytics dashboards tracking 60+ KPIs, improving efficiency by 15% and achieving NPS 9/10

Coding Instructor

Whitehat Education Technology Pvt. Ltd.
10.2020 - 01.2023
  • Mentored 110+ students, achieving 95% progress rate and 20% performance improvement
  • Delivered 20+ coding projects (JavaScript, Python, ReactJS), leading workshops and training

Process Analyst

Tech Mahindra Ltd.
07.2019 - 03.2020
  • Maintained 98% CSAT scores while resolving 100-150 daily technical inquiries through effective issue triage
  • Trained 100+ new associates on technical processes, improving team knowledge retention by 25%

Project Coordinator

GTF Technologies
09.2013 - 06.2019
  • Conducted market research across 90+ companies, driving 45% client acquisition growth
  • Maintained 95% client satisfaction rate across 100+ projects, achieving 40% repeat business
  • Reduced document preparation time by 30% through standardized templates and streamlined workflows

Education

Bachelor of Technology - Computer Science & Engineering

M.D. University
Rohtak, India
08-2013

Skills

  • Project Management: Stakeholder Management, Global Program Delivery, Change Management, Cross-functional Team Leadership, Requirements Gathering, Process Optimization
  • Tools & Platforms: Salesforce, Postman, Jira (Kanban workflows), RocketLane, Mondaycom, Power BI, Excel Automation
  • Technical: REST APIs, Python, JavaScript, SQL, HTML/CSS
  • Methodologies: Agile, Scrum, Waterfall
  • Languages: English (C1 – Advanced) - Professional working proficiency

Achievements

  • Best Performer Award – Project44
  • Highest CSAT (98%) – Pat on Back Award by Tech Mahindra
  • Bravo Excellence Award – 100% resolution rate

Certification

  • Foundations of Project Management – Google
  • Business Analysis Certification – LearnTube
  • AI & Automation in MS Excel – 2024
  • Leading Your Team Through Change – LinkedIn
  • App Development Certifications – WhitehatJr

Projects

  • Self-Serve Onboarding | Narvar | Apr 2025 – Present | Leading a self-serve onboarding system to reduce implementation tickets and shorten onboarding time, improving efficiency for new clients
  • System Dependency Prioritization Model for Accelerated Delivery | Project44 Software Services Private Limited | Aug 2023 - Feb 2025 | Built a prioritization model to streamline dependencies and resource planning, increasing delivery speed by 15%
  • Delivery Analytics Dashboard | FarEye Technologies Private Limited | Jan 2022 - Mar 2023 | Designed a dashboard tracking 60+ KPIs, improving operational efficiency by 15%
  • Interactive Coding Projects | Whitehat Education Technology Private Ltd | Oct 2020 - Jan 2023 | Launched 20+ interactive projects in JavaScript, Python, and ReactJS, enhancing student performance by 15%

Websites

Languages

English
Advanced (C1)

Timeline

Sr. Technical Business Analyst

Narvar India Pvt. Ltd.
02.2025 - Current

Sr. Integration Consultant

Project44 Software Services Pvt. Ltd.
08.2023 - 02.2025

Solution Engineer

FarEye Technologies Pvt. Ltd.
01.2022 - 03.2023

Coding Instructor

Whitehat Education Technology Pvt. Ltd.
10.2020 - 01.2023

Process Analyst

Tech Mahindra Ltd.
07.2019 - 03.2020

Project Coordinator

GTF Technologies
09.2013 - 06.2019

Bachelor of Technology - Computer Science & Engineering

M.D. University

Similar Profiles

CREATE PROFILE
Surbhi KaurSenior Technical Business Analyst / Program Manager