Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
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Surbhi Mehrotra

New Delhi

Summary

Results-oriented professional with a history of successfully meeting company needs through organized practices. Demonstrated ability to work under pressure and adapt to new situations, effectively enhancing the organizational brand. Proactive and dedicated with strong work ethic, quick learning ability, and excellent communication skills. Seeking opportunities to contribute to a dynamic team and support organizational goals.

Overview

13
13
years of professional experience

Work History

Benefits Operations Manager

Wipro
Gurugram
09.2018 - Current
  • Managed administration of employee benefits programs, such as health insurance and life insurance.
  • Enrollments, changes, and terminations of benefits are accurately and promptly processed.
  • Coordinate with vendors and third-party administrators to resolve benefits-related issues.
  • Ensure compliance with relevant laws, regulations, and company policies related to benefits.
  • Maintaining responsibility for overseeing operational performance of assigned clients.
  • Exceeded contractual performance standards and consistently met defined operational measures.
  • Ensured prompt and high-quality delivery of ongoing work to plan sponsor and participants.
  • Identify areas for process improvement and implement changes to enhance the existing process.
  • Managed operations metrics proactively to consistently meet or surpass SLA targets.
  • Developed and maintained robust client relationships to effectively navigate difficult conversations and achieve mutually beneficial resolutions.
  • Assigned and managed BOA work, ensuring efficient workload distribution.

Senior Fraud Analyst

Quatrro Processing Services Pvt. Ltd
Gurugram
07.2015 - 09.2018
  • Reviewed and audited debit card fraud transactions for Chase Bank.
  • Conducted customer research to facilitate reimbursement decisions.
  • Employed personal discretion in deciding the best course of action.
  • Responsible for the training and support of new team members.
  • Conducted quality assessments and guided performance evaluations.
  • Consistently achieved daily delivery targets.

Assistant Manager

Muthoot Financial Services
New Delhi
10.2011 - 05.2015
  • Provided customer support, responded to inquiries, and resolved issues.
  • Identified and mitigated risks, developed risk strategies, and monitored risk exposure
  • Managed branch operations, achieved business targets, and ensured compliance.
  • Maintained accountability for cash management and performed regular reconciliations of bank accounts.

Education

Bachelor of Commerce - Hons

Delhi University
New Delhi
07-2011

Skills

  • Strategic planning abilities
  • Process improvement techniques
  • Team leadership experience
  • Employee communication
  • Critical thinking abilities
  • Auditing procedures
  • HIPAA Compliance
  • Regulatory Compliance
  • Account Reconciliation
  • Medical insurance understanding
  • Vendor Relations
  • Manager coaching and training
  • Data Collection

Affiliations

  • Sports
  • Listening to Music
  • Painting

Languages

Hindi
First Language
English
Proficient (C2)
C2

Accomplishments

  • Recognized by various Awards from Business partners for mentoring the projects independently & completing in stringent timelines to get the execution of services swiftly.
  • Recognized by Onshore/Offshore leadership team for the successfully onboarding of new clients.

Timeline

Benefits Operations Manager

Wipro
09.2018 - Current

Senior Fraud Analyst

Quatrro Processing Services Pvt. Ltd
07.2015 - 09.2018

Assistant Manager

Muthoot Financial Services
10.2011 - 05.2015

Bachelor of Commerce - Hons

Delhi University

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Surbhi Mehrotra