Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Additionalinformation
Accomplishments
Extracurricular Activities
Timeline
Generic
Surbhi Saraf

Surbhi Saraf

Bhopal

Summary

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Quality Assurance Analyst

Content Moderation
Indore
04.2021 - Current
  • Monitored production environment performance metrics for anomalies that could indicate quality issues.
  • Performed functional, system integration, regression, and user acceptance testing.
  • Report issues in a timely manner with accurate descriptions and steps to reproduce them.

Jindal Intellicom Limited

Zomato
Gurgaon
05.2019 - 12.2024
  • Monitored customer chat interactions, ensuring that all inquiries were addressed in a timely manner.
  • Performed quality assurance checks on completed chats prior to sending out surveys or follow-up emails.

Teleperformance

Phonepe
Indore
01.2018 - 03.2024
  • Created documentation outlining standards and guidelines for escalation processes.
  • Maintained a high level of quality assurance throughout the escalation process.

Teleperformance

Owense and Minor
Indore
01.2020 - 03.2021
  • I created detailed documentation outlining system configuration changes as well as user guides for end users.
  • Participated in sprint planning meetings to provide estimates for assigned tasks.

Education

Some College (No Degree) - Oriental College of Technology

Bethel Public Hr. Secondary School
Bhopal, MP

Skills

  • Root Cause Analysis
  • Project Management
  • Advanced Microsoft Excel, Project, and Visualization
  • Power BI for Data Visualization
  • Statistical Analysis
  • Continuous Improvement Methodologies
  • SQL for Data Manipulation and Interpretation

Hobbies and Interests

  • Helping Hand
  • Always focus on Learning and growth
  • Horticulture

Additionalinformation

Event Coordination

  • Successfully coordinated a QUIZ EVENT at Oriental Institute of Science & Technology Bhopal, showcasing organizational and leadership skills.

Achievements

  • Secured 1st runner-up in MISS Aashima, demonstrating poise and presentation abilities.

Professional Development

  • Participated in an expert lecture on "PHP (Personal Home Page)", enhancing technical knowledge in web development.

Accomplishments

  • Developed an online shopping platform using PHP, integrating secure payment gateways and a user-friendly interface to enhance the customer experience.
  • Proficient in PHP for web development.
  • Beginner level skills in SQL, Python, and Salesforce Admin.
  • Strong understanding of basics of Data Structure and DBMS concepts.

Extracurricular Activities

Sports and Summer Camps

  • Participated in running competitions and attended various summer camps at T.T. Nagar Stadium in Bhopal, fostering animals, teamwork, fitness.

Artistic Endeavors

  • Engaged in various inter-school drawing competitions, showcasing creativity and artistic talent.

Timeline

Quality Assurance Analyst

Content Moderation
04.2021 - Current

Teleperformance

Owense and Minor
01.2020 - 03.2021

Jindal Intellicom Limited

Zomato
05.2019 - 12.2024

Teleperformance

Phonepe
01.2018 - 03.2024

Some College (No Degree) - Oriental College of Technology

Bethel Public Hr. Secondary School

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Surbhi Saraf