Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Interests
Timeline
Hi, I’m

Surbhi Saraf

Phonepe, Zomato, Owense And Minor,Meta
Bhopal
Surbhi Saraf

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
years of professional experience
15
years of post-secondary education

Work History

Meta
Indore

Quality Analyst
04.2021 - Current

Job overview

  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Developed and maintained quality assurance procedure documentation.
  • Defined and implemented quality initiatives to reduce risk.

expertise
indore

Customer Service Representative
01.2018 - 03.2020

Job overview

  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Answered customer mails calls promptly to avoid on-hold wait times.
  • Communicated with vendors regarding back order availability, future inventory and special orders.

Education

Bethel Public Hr. Secondary School
Bhopal

Qualification Institution Board/ University Year Of Passing Percentage from Computer Engineering
01.2013 - 11.2017

University Overview

Oriental Institute of Science & Technology Bhopal R.G.P.V (Bhopal)

B.E

University Overview

Kamla Nehru Hr. Sec. School

XII Bethal public Hr. Sec. School, Bhopal M.P. BOARD

University Overview

Kamla Nehru School
Bhopal

C.B.S.E from All Subject
07.2000 - 07.2010

University Overview

Skills

    Diligent, innovative, acute

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Accomplishments

Accomplishments
  • Minor Project: -“ONLINE SHOPPING”.
  • ONLINE SHOPPING is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the internet using web browser.
  • INDUSTRIAL TRAINING:Major Training:.
  • Company : CRISP INSTITUTE (Bhopal).
  • Technology : PHP.
  • Duration : 14 DaysLearning from training: How to make effective website using PHP.
  • SUBJECT OF INTEREST:.
  • Basics of Data Structure.
  • PROFESSIONAL SKILL SET:.
  • PROGRAMMING LANGUAGE: C, C++.
  • PLATFORM/OS: WindowsACHIEVEMENT:.
  • Successfully coordinate a QUIZ EVENT at Oriental Institute of Science & Technology Bhopal.
  • 1st runner up of MISS Aashima.
  • EXTRA CURRICULAR ACTIVITES:.
  • Successfully participated at expert lecture on “PHP (PERSONAL HOME PAGE)”.
  • Successfully participated in running competition at summer camp.
  • Attended various summer camps at T.T.
  • Nagar Stadium Bhopal.
  • Participated in various inter school drawing competition.

Additional Information

Additional Information
  • Worked in teleperformance for 17 months. Working in Jindal Intellicom from 4 months.

Interests

Helping animals, Upgrade skill

Timeline

Quality Analyst
Meta
04.2021 - Current
Customer Service Representative
expertise
01.2018 - 03.2020
Bethel Public Hr. Secondary School
Qualification Institution Board/ University Year Of Passing Percentage from Computer Engineering
01.2013 - 11.2017
Kamla Nehru School
C.B.S.E from All Subject
07.2000 - 07.2010
Oriental Institute of Science & Technology Bhopal R.G.P.V (Bhopal)
B.E
04.2017
Kamla Nehru Hr. Sec. School
XII Bethal public Hr. Sec. School, Bhopal M.P. BOARD
04.2013

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Surbhi SarafPhonepe, Zomato, Owense And Minor,Meta