Surbhi Singh
Noida
Summary
Dynamic and results-driven IT Sales and Account Management professional with proven expertise in driving revenue growth, cultivating long-term client relationships, and delivering tailored IT solutions. Experienced in managing both domestic and international accounts, identifying new business opportunities, and negotiating complex deals. Skilled in optimizing the sales funnel, collaborating cross-functionally, and utilizing market intelligence to stay ahead of industry trends. A strategic thinker with a strong technical acumen and a passion for exceeding sales targets and delivering exceptional customer experiences.
Overview
3
3
years of professional experience
Work History
Key Account Manager
Round The Clock Technologies
Noida
10.2024 - Current
- Managed and nurtured relationships with both domestic and international clients, ensuring customer satisfaction and long-term business growth.
- Led revenue generation efforts by identifying sales opportunities, upselling IT solutions, and expanding service offerings within existing accounts.
- Developed and executed customized account plans, aligned with clients’ business objectives, resulting in increased account retention and growth.
- Coordinated cross-functional teams to deliver tailored solutions, ensuring timely project execution and addressing client needs efficiently.
- Conducted regular client follow-ups, resolved issues, and provided ongoing support to ensure seamless communication and customer satisfaction.
- Provided strategic insights and market feedback to improve service offerings and enhance the client experience.
- Delivered regular reports to senior management, tracking account performance and identifying opportunities for further business development.
Key Account Manager
AlmaBetter
Bangalore
02.2023 - 09.2024
- Drove revenue growth by identifying and pursuing new business opportunities for IT products and services.
- Developed and presented tailored IT solutions to meet client needs, leading to successful contract closures.
- Managed the entire sales cycle from lead generation to deal closure, consistently meeting or exceeding sales targets.
- Built and maintained strong relationships with clients, providing ongoing support to ensure long-term partnerships.
Business Development Manager
Intellipaat
Bangalore
08.2022 - 11.2022
- Identified and pursued new business opportunities, expanding the company’s client base and market reach.
- Developed strategic partnerships and relationships with key clients to drive long-term growth.
- Conducted market research and competitor analysis to identify trends and growth opportunities.
- Negotiated and closed high-value contracts, contributing to overall revenue and business objectives.
Education
MBA - Business
Sam Higginbottom University
PraygrajSkills
- Solution Selling
- Sales Funnel Management
- Technical Acumen
- Client Relationship Building
- Negotiation Mastery
- Market Intelligence
- CRM Proficiency
- Cross-Functional Collaboration
Timeline
Key Account Manager
Round The Clock Technologies
10.2024 - Current
Key Account Manager
AlmaBetter
02.2023 - 09.2024
Business Development Manager
Intellipaat
08.2022 - 11.2022
MBA - Business
Sam Higginbottom University
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