Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Surbhi singh

Surbhi singh

MEERUT

Summary

Results-driven Sales and Customer Relations professional with 10 years of proven experience in B2B and B2C environments, specializing in customer engagement, consultative selling, and key account management. Adept at identifying client needs, delivering tailored solutions, and building long-term strategic partnerships to drive business growth. Demonstrated ability to lead high-performing sales teams, manage complex accounts, and exceed revenue targets across diverse industries. Strong interpersonal and communication skills, with a customer-first mindset and a passion for relationship building. Skilled in CRM systems, sales forecasting, contract negotiation, and cross-functional collaboration to ensure seamless client experiences and sustained loyalty.

Overview

8
8
years of professional experience

Work History

Key Account Manager

FLIPKART
NOIDA
09.2023 - Current
  • Manage relationships with key eCommerce clients (e.g., Amazon, Flipkart, Walmart, or company-owned platforms).
  • Sales and Revenue Growth: Develop and execute account-specific business plans to drive growth.
  • Product visibility and content optimization: Manage product assortment and inventory planning in alignment with client demand.
  • Data Analysis & Reporting: Track key KPIs, such as GMV, ROI, and click-through rate. Provide data-driven insights to improve eCommerce strategies and customer experience.
  • Coordinate with internal teams (supply chain, marketing, finance, tech) to ensure smooth operations.
  • Manage SLAs, fulfillment timelines, and customer satisfaction targets.
  • Balanced servicing of both B2B and B2C clients, tailoring communication and solutions based on business complexity and consumer behavior.

Business Development Manager

ARTOJAR
NOIDA
07.2022 - 08.2023
  • Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
  • Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
  • Conducted market research and analysis to identify new business opportunities.
  • Identified potential clients, built relationships, and negotiated contracts.
  • Organized meetings between senior management and prospective customers.
  • Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
  • Negotiated contracts with vendors, suppliers, partners, and customers.
  • Attended tradeshows and conferences to network with potential clients.
  • Maintained a database of existing customers and prospective leads.

Business Development Manager

VOIP OFFICE TELECOME SERVICES
NOIDA
08.2020 - 06.2022
  • Directed and coordinated products, services and sales activities.
  • Supported sales team members to drive growth and development.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Identified and pursued upselling and cross-selling opportunities within the existing client base.

SPECIALIST ASSITED SALES

LENSKART (Chat Process)
Singapore
02.2019 - 03.2021
  • Provided technical support for customers in resolving complex issues.
  • Performed quality assurance testing on newly developed software applications.
  • Answered customer inquiries regarding product features, pricing plans and orders.
  • Documented all customer interactions and inquiries in the ticketing system accurately and completely.
  • Conducted follow-up calls and chats with customers after resolving their inquiry.
  • Proven experience in B2C environments, handling diverse customer interactions across sales, service, and support functions.
  • Evaluated customer feedback to identify areas of improvement for the company's services.
  • Developed an understanding of customer needs by actively listening during conversations.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude.

INDIAMART (B2B &B2C)
NOIDA
04.2017 - 04.2019
  • Negotiated contracts, pricing and payment terms with customers.
  • Monitored customer satisfaction levels by conducting surveys or collecting feedback from clients.
  • Developed and implemented sales strategies to achieve revenue goals.
  • Attended trade shows, conferences and other events to promote company's products or services.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Answered customer inquiries over the phone and via email.
  • Analyzed trends in call volume data in order to anticipate peak periods and adjust staffing accordingly.
  • Built sustainable relationships of trust through open communication with customers.

Education

BBA -

Fort Institue Of Technology
Meerut
08-2018

Skills

  • Contract negotiation
  • Inventory planning
  • Client relationship management
  • Data analysis
  • Sales strategy
  • Customer satisfaction
  • Communication skills
  • Revenue growth
  • Account presentations
  • Problem solving
  • Client needs assessment
  • Client relationship building
  • Services optimization
  • Relationship selling

Affiliations

  • Traveling and cultural exploration
  • Sports and physical fitness
  • Creative pursuits
  • Volunteering and community service

Timeline

Key Account Manager

FLIPKART
09.2023 - Current

Business Development Manager

ARTOJAR
07.2022 - 08.2023

Business Development Manager

VOIP OFFICE TELECOME SERVICES
08.2020 - 06.2022

SPECIALIST ASSITED SALES

LENSKART (Chat Process)
02.2019 - 03.2021

INDIAMART (B2B &B2C)
04.2017 - 04.2019

BBA -

Fort Institue Of Technology

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