Surbhi Tomar
Noida
Summary
Results-oriented Key Account Manager with proven expertise in building strong client relationships and negotiating beneficial contracts. Demonstrated ability to analyze market trends and customer needs to develop strategic growth plans that drive sales revenue. Skilled in managing multiple priorities under pressure while maintaining attention to detail and meeting deadlines. Successfully implemented innovative solutions to complex business challenges, significantly impacting organisation success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Key Accounts Manager
Eduquity Career Technologies
05.2025 - Current
- Collaborating with internal teams
- Develop trusting relationships with major clients
- Expanding contracts with existing clients
- Issue Resolution & Support
- Provide end to end support
- Worked on government projects (DDA, SSC, EDCIL)
Senior Associate(Fintech)
Paytm Money
12.2022 - 04.2025
- Responsible for Lead Generation
- Responsible for onboarding partners and managing the relationship
- Having record of sourcing, engaging with, and selling products/services to corporate/SME clients, and solution sales.
- Analyzed customer feedback to identify areas for service improvement and innovation.
- Collaborated with cross-functional teams to streamline operational processes and workflows.
- Led client onboarding initiatives to enhance user engagement and retention.
- Managed compliance checks and regulatory requirements within investment operations.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
Manager CRM (Edtech)
Ginger Webs
01.2021 - 09.2022
- End to end sales including Lead Generation.
- Worked on International Clients.
- Source new revenue streams and client contacts to bring in business.
- Mentor junior team members in customer service project management and sales.
- Advise clients on attainable goals and develop project plans.
- Monitor project progress and make adjustments as needed.
- Surpassed revenue goals in four consecutive quarters.
Business Development Executive
Microtek Digital LLC
11.2019 - 01.2021
- Identifying new sales leads
Education
computer course
01.2021
B.B.A/ B.M.S -
Vidya Knowledge Park
Meerut04-2020
XIIth - English
Meerut Public School
09-2017
Skills
- Key account management
- Project management
- Cross-selling
- B2b marketing
- Business analysis
- Team handling
- Management skills
- Business process analysis
- Market research
- Communication skills
- Client relationship management
- Business development
- Fintech
- Edtech
Certification
- ZOHO Suite CRM
- MS Office
- Microsoft Excel
Languages
English
Total Work Experience
5 Years 9 Months
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Key Accounts Manager
Eduquity Career Technologies
05.2025 - Current
Senior Associate(Fintech)
Paytm Money
12.2022 - 04.2025
Manager CRM (Edtech)
Ginger Webs
01.2021 - 09.2022
Business Development Executive
Microtek Digital LLC
11.2019 - 01.2021
computer course
B.B.A/ B.M.S -
Vidya Knowledge Park
XIIth - English
Meerut Public School
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