Surbhi Tyagi
Noida
Summary
A result oriented professional total 7 years of experience, presently working with DXC Technology as Professional 1 in US Finance Process & recently Working with Genpact pvt Ltd as a Management trainer. Looking for Operation role in area of Operations Management, Process Management, Client Servicing and Team Management in the Service industry. Well versed with Process Flow of Operations. Possess strong insight of Insurance and Finance business and familiar with Quality.
Overview
2
2
years of professional experience
Work History
Management Trainer
Genpact pvt Ltd
02.2024
Professional 1
DXC Technology
Noida
07.2017
- Core Competencies: From last 6 months handling team as a Professional 2
- General Ledger Accounting & Reconciliation: Review and approve Daily GL Reconciliation and related journal entries
- Monitor timely and accurate preparation of journal entries and other accounting analysis with required support
- Approve the journal entries prepared by the stateside
- Perform month end close work, including journal entries and GL Reconciliation
- Monthly reconciliations, including General Ledger research and reconciliation which clearance of open items by sending report to US team for resolutions to clear the month end on time.
- Sending open items/charge-off reports for different accounts on weekly basis
- Review and approve all GL Reconciliation Statement and send them to US audit team for the audit of the reconciliation statements
- Ensuring the achievement of Quality targets & Meeting SLA’s
- Analyzing and incorporating the suggestions / feedback received from the client
- Consolidating the data for all the Individual accounts and reporting the same on the basis of their criticality
- Team Management: Leading group of associate and front-line leader for onshore client for Suspense Reconciliation
- Reporting Daily production to management and onshore stakeholder
- Monitoring a team of associates, thereby ensuring optimum performance
- Training, Research and Development for Associates and New Hires
- Assigning work allocation and Leave tracking
- Ensure that all the assigned targets are met in accordance with SLA and Internal standards
- Prioritizing any other essential action that occurs from time to time as directed by the client.
Process Executive
EXL Service Insurance
09.2014 - 12.2016
- As a Process Executive Allocating TAT Bust cases & reporting
- Follow-up with customers, agents as well as onshore Team
- Performing retrospective process if accounts invoiced incorrectly.Was the lead person among 4 team members who worked for billing and invoicing of BRITISH GAS SME & Corporate accounts to increase customers satisfaction by correct billing.
- Performing Billing & invoicing of British Gas Business (SME & Corporate) accounts by SAP (ISU) on Centrica.
Education
B.COM -
CCS University
01.2011
12th -
UP board
01.2008
10th -
UP board
01.2006
Skills
- General Ledger Accounting & Reconciliation
- Team Management
- Financial Forecasting
- Microsoft Office Suite
- Presentations & Proposals
- Achieve targets and work under pressure
- Accounting-related computer literacy
- Proactive and intuitive leader
Personal Information
- Father's Name: Pramod Kumar Tyagi
- Date of Birth: 22/09/1993
- Nationality: Indian
Passport
Yes
Relocate
Yes
Languages
English, Hindi
Hobbies and Interests
Internet surfing, listening to Music.
Disclaimer
I hereby declare that all the information provided above is true to the best of my knowledge.
Timeline
Management Trainer
Genpact pvt Ltd
02.2024
Professional 1
DXC Technology
07.2017
Process Executive
EXL Service Insurance
09.2014 - 12.2016
B.COM -
CCS University
12th -
UP board
10th -
UP board
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